Director, Technical Account Management

Disclaimer: Please be advised that the most accurate and up-to-date information about our open rolesincluding job descriptions compensation and benefitscan only be guaranteed on our official job board. For the latest listings and details please visit: US ON OUR MISSION TO BECOME THE #1 RETAIL TRADING PLATFORM IN THE WORLD

Welcome to the dynamic world of NinjaTrader! As an industry-leading trading platform and futures broker were empowering traders to take control of their financial destiny. How do we do it We provide cutting-edge products and services that enhance the trading journey. Whether a seasoned pro or just starting out NinjaTrader equips traders with award-winning software and brokerage services to navigate the worlds leading financial markets with confidence.

Our growth story is nothing short of exhilarating. Since 2003 NinjaTrader has been dedicated to understanding and supporting traders on their journey toward trading triumph. Through those efforts our user base has grown to over 2 million users and we have become the number one rated futures brokerage worldwide.

But were not stopping there. Were constantly evolving pushing boundaries and modernizing the futures industry. Our commitment to innovation means users will always have access to dynamic tools real-time support and a community of like-minded traders.

So why work at NinjaTrader Here youre not just part of a team; youre part of a movement. We empower employees to reach new heights in their careers by providing a dynamic culture focused on social connection professional development and employee recognition initiatives. Sounds too good to be trueTake it from our employees.

Join us as we redefine whats possible in trading advocate for our customers and continue our journey toward becoming the worlds top retail-focused trading platform in the world.

What youll do:

As Director of Technical Account Management at NinjaTrader you will own the vision structure and execution of this team. Youll define how NinjaTrader shows up for its most strategic partners set the bar for what great looks like and build a Technical Account Management function that builds trust and strong partnerships.

You will be hands-on with the team the partners and the product. You will manage and develop a team of Technical Account Managers directly own a portfolio of the most complex and highest-revenue partner relationships and serve as the executive escalation point for the function. On-call availability as needed is required.

In this role you will:

• Establish and enforce service standards QBR cadences partner communication protocols and escalation frameworks across the team
• Build and maintain a Technical Account Management department that serves partners across all NinjaTrader business units
• Serve as executive sponsor and escalation point for NinjaTraders highest-revenue and highest-complexity partner relationships
• Run executive business reviews (EBRs) with C-level and VP-level stakeholders at key partner organizations
• Own team-level KPIs including Time-to-First-Trade (TTFT) Net Revenue Retention (NRR) partner satisfaction and SLA performance
• Establish a structured weekly or bi-weekly vendor cadence across the team to surface blockers align on priorities and set clear expectations
• Aggregate product feedback and technical pain points from across the partner portfolio and deliver prioritized actionable inputs to Product and Engineering leadership
• Influence the product roadmap on behalf of NinjaTraders most strategic partners
• Partner with Engineering and Product to get partner needs scoped sequenced and delivered while setting clear credible expectations back to partners on timelines
• Champion enablement content development such as API documentation partner-facing resources and onboarding materials

What youll need:

• 8 years in a technical customer-facing role such as Technical Account Management Solutions Engineering Customer Success or Technical Program Management in a SaaS fintech or market data context
• 3 years in a people management or team leadership role with a track record of building and developing high-performing technical teams
• Proven experience managing complex B2B relationships at the executive level and delivering measurable outcomes across technical and commercial stakeholders
• Demonstrated ability to build organizational structure from scratch or in an early-stage environment including defining roles setting standards and hiring to a model
• Experience working with APIs & JSON
• Ability to engage credibly with engineers and architects by understanding integration patterns diagnosing technical issues and providing actionable guidance
• Comfort reviewing technical SOWs integration specifications and implementation plans
• Exceptional executive presence with the ability to lead high-stakes partner conversations de-escalate crises and represent NinjaTrader at the senior level
• Cross-functional fluency; equally effective in a room with engineers product managers and C-suite executives with the ability to translate between all three
• Strong organizational skills and the ability to manage multiple large accounts and team operations simultaneously in a fast-paced environment
• Data-driven mindset with experience tracking key metrics building dashboards and reporting and using insights to drive team performance

Bonus points for:

• Background in trading platforms market data systems or financial services (futures equities or derivatives)
• Experience building or formalizing a Technical Account Management Customer Success Management or Solutions Engineering function at a growth-stage company
• Prior experience working with or alongside engineering support teams
• Experience working with OAuth & WebSockets

Compensation:

The salary range for this role will be $165000.00 - $185000.00 addition this position will also receive an annual target bonus of 15%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%).

Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 23 days per year plus seven paid holidays.

Location:

This role is based in Chicago IL. *There may be remote flexibility for exceptional candidates in the following states: California Colorado Florida Georgia Illinois Indiana Minnesota Missouri Montana New Jersey New York North Carolina Ohio Oregon Pennsylvania South Carolina Texas Utah Vermont Virginia Washington Washington DC Wisconsin.

Hybrid:

For Chicago-based employees we follow a hybrid work schedule: In-office Tuesday through Thursday with remote work on Mondays and addition to these weekly remote days we offer:

• 20 additional flex remote days annually
• 5 Company Wide Office-Optional weeks tied to major holidays

Our Core Benefits Include:

• Generous PTO
• 7 Paid Holidays Annually 5 Conditional Holidays Annually
• 1 Service Day Annually
• 401k with 3.5% Company Match
• Paid Parental Bonding Leave
• Health Vision Dental Coverage
• Life and Disability Insurance Covered 100% by NinjaTrader

We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. We are proud to be an equal opportunity workplace.