Director, Strategic Programs & Customer Engagement | Fully Remote US

At Hirevue we are fundamentally changing how the world discovers hires and develops talent. We dont just build software; we build the ethical AI and video interviewing platforms that connect millions of people to their next great opportunity.

We are looking for a Director Strategic Programs & Customer Engagementa senior cross-functional leader and strategic operator responsible for shaping and scaling HireVues highest-value customer executive and strategic partner engagement programs. If you are a natural builder a relationship mastermind and someone who thrives on turning big executive visions into world-class human-centric experiences that move the needle on revenue this is your next career-defining role.

What Youll Do

You will serve as the architect and driving force of our engagement strategy across the entire buyer journey. This role is the vital connective tissue across our organizationlinking Brand Field Marketing Product Marketing Sales Customer Success Strategic Alliances and our Executive Leadership team. You arent just managing programs; you are building a unified premium ecosystem that strengthens advocacy drives long-term customer loyalty and accelerates revenue pipeline.

Key Responsibilities:

• Architect Premium Engagement Strategy: Own the vision design and end-to-end execution of HireVues crown-jewel engagement initiatives including Horizon Customer Advisory Boards (CABs) our Executive Sponsor Program and high-impact partner activations.

• Drive the Event Blueprint: Lead the strategic agenda positioning and delivery for Vue Days localized customer immersion experiences and elite virtual webinars that bring our Human Potential Intelligence narrative to life.

• Unify Cross-Functional Ecosystems: Act as a senior liaison across the organization seamlessly bridging self-starting teams and siloed departments into a cohesive world-class experience for our highest-value customers and partners.

• Operationalize GTM & Executive Initiatives: Partner directly with our Chief Evangelist and executive leadership to scale key strategic programs including sophisticated customer segmentation and our Human-in-the-Loop service model.

• Translate the Complex for Executives: Take deep technical conceptssuch as product roadmaps Strategic Alliance integrations and ethical AI developments (e.g. our AI Explainability Statement)and translate them into compelling clear content tailored for executive and partner audiences.

• Measure Business & Revenue Impact: Establish and track key performance indicators (KPIs) focused on executive sentiment partner velocity program engagement andmost importantlythe direct influence of these initiatives on retention renewal and pipeline acceleration.

• Scale with a Premium Touch: Identify operational bottlenecks streamline strategic vendor management and optimize budgets to allow our enterprise and partner relationships to scale without losing the highly personalized touch they require.

Qualifications :

Who You Are

You are a highly strategic cross-functional leader who can navigate fast-moving technical SaaS environments with grace gravitas and wit. You understand the nuances of managing senior enterprise stakeholders and strategic partners and you possess the unique ability to think big picture while ensuring flawless execution.

What Youll Bring:

• Experience: 8 years of experience leading strategic operations program management or high-growth B2B SaaS customer-facing functions with at least 3 years in a senior leadership or directorial capacity.

• Track Record: A proven history of successfully designing and scaling customer advisory boards executive engagement programs partner activations or premium community-led initiatives (ideally within technical enterprise or regulated spaces).

• Education: Bachelors degree in Business Marketing Communications or a related field. An MBA PMP or advanced CX strategy certifications are highly preferred.

• Tech Savvy: Proficiency with CRM systems (Salesforce) automation tools (HubSpot) and project management frameworks. A strong familiarity with AI-driven workflows and enterprise SaaS ecosystems is a major advantage.

• The Architect Mindset: Exceptional communication storytelling and synthesis skills with a demonstrated ability to turn complex executive visions into practical measurable and highly polished market outcomes.

Additional Information :

Why Hirevue

We value big ideas operational excellence and the human touch in everything we do. As part of our team youll have the autonomy to create meaningful corporate experiences and the backing of a leadership team that champions innovation.

All team members at Hirevue are expected to embody our core values which are the H.E.A.R.T. of Hirevue. They are: Hero for our Customers Enjoy the Journey Always do the Right Thing Reach Forwards and Take Action and Go. 

Flexible Paid Time Off Medical Dental Vision 12 Weeks Maternity & Adoption 401K match

Click Here for US Benefits

This position is a work-from-home role. The individual in this role must be able to work from home in an environment free from distractions where they can attend virtual video meetings.

Hirevue takes security seriously and has measures in place to protect work-related data in a remote setting. Our organization has implemented a BYOD (Bring Your Own Device) policy HireVue uses Google User Enrollment which ensures personal apps and data are kept separate from work apps and data should you choose to use your personal device for work purposes. HireVue can manage only the work-related aspects of the device ensuring privacy for personal data.

Hirevue is committed to equal treatment and opportunity in all aspects of recruitment selection and employment. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other category protected under the law. HireVue is an equal opportunity employer; committed to a community of inclusion and an environment free from discrimination harassment and retaliation. All your information will be kept confidential according to EEO guidelines.

Hirevue is NOT currently hiring in:

AK HI IA ME MS NM or WV.

#remote-us

Remote Work :

Yes

Employment Type :

Full-time