Director, Site Reliability Engineering

Are you passionate about leading global engineering teams that keep mission-critical enterprise products reliable scalable and resilient Join Thomson Reuters asDirector Site Reliability Engineering (SRE)withinService Management in our CIO organization supporting theCorporate Tax and Tradeproduct portfolio.

As Director of Site Reliability Engineering you will lead a global organization responsible for the reliability scalability and operational excellence of critical applications and services. Sitting within Service Management this role will help strengthen how Thomson Reuters prevents detects responds to and learns from service-impacting events. You will partner with senior technology product and business leaders to advance SRE practices AI-driven operations automation observability incident management and resilience engineeringhelping deliver trusted high-performing solutions for customers and colleagues around the world.

About the Role

In this opportunity asDirector Site Reliability Engineering (SRE) you will:

• Lead 24x7 reliability scalability and operational excellence for a global portfolio of mission-critical applications and services within Service Management in the CIO organization.

• Serve as the executive escalation point during major incidents ensuring rapid coordination timely resolution and clear communication with senior technology product and business stakeholders.

• Partner with product engineering teams to embed reliability into product design development and release processes ensuring operational readiness for new products and features.

• Define implement and continuously improve best-in-class observability incident management disaster recovery and resilience engineering practices.

• Champion automation and AI-driven operations to improve operational efficiency reduce service disruption and improve mean time to mitigation and resolution.

• Shape and evolve the SRE strategy operating model and engineering behaviors across the Corporate Tax and Trade product portfolio aligned to broader Service Management practices.

• Lead mentor and develop a global team of SRE managers and engineers fostering a culture of innovation accountability inclusion continuous improvement and service excellence.

About You

Youre a fit for the role ofDirector Site Reliability Engineering (SRE)if your background includes:

• 10 years of experience in site reliability engineering software engineering infrastructure platform engineering enterprise technology service management or a related technology leadership role.

• Proven experience leading global teams that support large-scale distributed systems cloud-native architectures and mission-critical enterprise applications.

• Strong expertise in reliability engineering practices observability tools automation frameworks incident management disaster recovery and operational readiness.

• Experience operating within or closely partnering with Service Management functions including incident problem change availability and continuity management.

• Experience influencing product and technology roadmaps to prioritize reliability scalability performance resilience and service quality improvements.

• Demonstrated ability to lead transformation within a complex enterprise technology environment including the adoption of automation AI operations and modern SRE practices.

• Strong people leadership skills including talent development succession planning performance management and resource allocation across regions and technology domains.

• Strong financial acumen including experience managing large budgets and aligning investment decisions to business priorities.

• Exceptional communication and stakeholder management skills with the ability to influence senior leaders engineering teams and business partners at all levels.

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Whats in it For You

• Hybrid Work Model: Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset. This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing.

• Culture: Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more. We live by our values: Obsess over our Customers Compete to Win Challenge (Y)our Thinking Act Fast / Learn Fast and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance (ESG) initiatives.

• Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice truth and transparency. Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world.

In the United States Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health dental vision disability and life insurance programs as well as a competitive 401k plan with company addition Thomson Reuters offers market leading work life benefits with competitive vacation sick and safe paid time off paid holidays (including two company mental health days off) parental leave sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally Thomson Reuters offers the following additional benefits: optional hospital accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations unless otherwise noted the base compensation range for this role is $158900 USD - $295100 USD. Base pay is positioned within the range based on several factors including an individuals knowledge skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.

We are powered by the talents of 26000 employees across more than 70 countries where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity accuracy fairness and transparency are under attack we consider it our duty to pursue them. Sound exciting Join us and help shape the industries that move society forward.

As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex/gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

Thomson Reuters makes reasonable accommodations for applicants with disabilities including veterans with disabilities and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process you may contact our Human Resources Department at. Disability accommodations in the recruiting process may include things like a sign language interpreter making interview rooms accessible providing assistive technology or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here.

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