Director, Shared Services Enablement

Your work days are brighter here.

Were obsessed with making hard work pay off for our people our customers and the world around us. As a Fortune 500 company and a leading AI platform for managing people money and agents were shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join youll feel it. Not just in the products we build but in how we show up for each other. Our culture is rooted in integrity empathy and shared enthusiasm. Were in this together tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether youre building smarter solutions supporting customers or creating a space where everyone belongs youll do meaningful work with Workmates whove got your return well give you the trust to take risks the tools to grow the skills to develop and the support of a company invested in you for the long haul. So if you want to inspire a brighter work day for everyone including yourself youve found a match in Workday and we hope to be a match for you too.

About the Team

About the Role

Key Responsibilities

Enablement Planning & Performance Cadence

• Own the operating rhythm that keeps the enablement organization aligned and accountable including managing project intake shaping the planning approach and cadences and rolling up a prioritized organizational plan.

• Lead Quarterly Business Reviews (QBRs) from narrative and preparation through results tracking and executive presentation.

• Connect inputs across the organization into a clear forward-looking plan and a credible view of impact.

Communications Leadership

• Lead the enablement communications team partnering closely with Employee Communications to ensure alignment consistency and reach across the organization.

• Set the strategy and approach for enablement messaging triaging the best channel identifying the right stakeholders gathering accurate inputs sequencing communications and ensuring the right message reaches the right audience at the right time.

Content Readiness for Strategic Activation Moments

• Lead enablements contribution to flagship events including Sales Kickoff and Rising.

• Partner with Experience Marketing who owns the overall event to ensure enablement content is scoped developed and delivered with quality and on time.

• Own the enablement workstream end to end including content planning stakeholder coordination and readiness.

Learning Experience Design (LXD) Leadership

• Manage the LXD function set quality standards prioritize the design backlog and ensure on-time delivery of learning experiences.

• Apply working knowledge of learning design to guide the team toward instructionally sound learner-centric outcomes.

Program Success & Delivery Operations

• Manage the team responsible for the operational execution of enablement programs including webinar scheduling and production support coordination with Business Technology (BT) participant communications and learner support purchase order (PO) management and survey execution.

About You

Basic Qualifications

• 10 years of progressive experience in GTM enablement or related operational experience within a B2B SaaS environment

• 3 years managing operational teams with blended resources (e.g. Learning Experience Design Program Managers Communications etc.). Demonstrated experience leading teams that include a mix of internal employees and external partners setting clear expectations developing talent and holding the team accountable to quality and outcomes

Other Qualifications

• Knowledge of learning design: understands instructional design principles modalities and the LXD process well enough to guide a design team toward strong learner outcomes even without being the hands-on designer.

• Stakeholder management and cross-functional partnership: builds strong working relationships across functions (Employee Communications Experience Marketing BT and field leadership) and earns trust as a reliable partner.

• Program and project management discipline: strong instincts for structure timelines dependencies and risk without becoming overly process-heavy.

• Business and learning analytics literacy: able to interpret program data and survey results to inform decisions and tell the story of enablement impact.

• Executive presence and storytelling: able to translate operational detail into a clear narrative for senior leaders particularly in QBR and planning forums.

• Preferred: experience leading enablement L&D or shared services operations at a SaaS or enterprise technology company; familiarity with supporting large-scale events (SKO customer conferences or equivalent) from a content or enablement workstream perspective; experience designing and running planning and QBR cadences for cross-functional leadership audiences.

Personal Attributes

• Strong communicator: crisp written and verbal communication with the judgment to know when to draft when to delegate and when to facilitate alignment between others.

• Detail oriented: brings rigor to plans trackers communications and deliverables catching the small things that protect large outcomes.

• Operates in ambiguity: comfortable defining the problem building the plan and moving forward without a fully formed playbook; can structure work where none exists.

• Self-starter: identifies what needs to happen and drives it without waiting for direction bringing energy and ownership to every workstream.

• Prioritization and decision-making: comfortable making trade-offs in a high-volume environment balancing strategic priorities against incoming demand.

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidates compensation offer will be based on multiple factors including but not limited to geography experience skills job duties and business need among other things. For more information regarding Workdays comprehensive benefits please click here.

Additional Considerations:

Our Approach to Flexible Work

With Flex Work were combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections maintain a strong community and do their best work. We know that flexibility can take shape in many ways so rather than a number of required days in-office each week we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers prospects and partners (depending on role). This means youll have the freedom to create a flexible schedule that caters to your business team and personal needs while being intentional to make the most of time spent together. Those in our remote home office roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

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