Director, Service Delivery

Job Description: Director Service Delivery

Position Title: Director Service Delivery

Location: Atlanta GA (preferred)
Reports To: Chief Operations Officer (COO)

Employment Type: Full-Time

Accelecom is a leading provider of high-speed fiber optic network solutions delivering reliable high-performance connectivity to enterprise government and industrial customers across Georgia Kentucky and the broader Southeast. As we grow the experience our customers have from the moment they sign to the moment their service goes live is a competitive differentiator and the Service Delivery organization makes that experience happen.

The Opportunity

Were seeking a Director Service Delivery to lead the team that turns signed orders into activated revenue-generating service. Youll own the end-to-end order-to-billing lifecycle from order acceptance through design construction activation and billing start while building a high-performing customer-obsessed delivery organization. Its a senior cross-functional role with direct influence on customer satisfaction time-to-revenue and operational excellence.

What Youll Do

Lead and develop the Service Delivery organization setting strategy standards and performance targets.

Oversee the end-to-end delivery pipeline: order acceptance service activation QA/QC and billing start.

Own provisioning of all customer and network orders including moves adds changes and disconnects (MACD).

Drive critical-date management and clear proactive customer status reporting throughout each order.

Administer new-service capital (capex) projects and manage monthly install budget projections.

Partner across Network Engineering & Planning OSP Construction the NOC and Sales to deliver on time and on budget.

Ensure clean closeout and accurate records across the systems of record (3GIS Site Tracker) and timely billing start.

How Success is Measured

Youll be measured on the metrics that matter most to delivery: installed revenue (MRR MAR) on-time delivery against Firm Order Commitments (FOC) on-net / off-net / build-required delivery intervals.

What You Bring

Proven leadership experience in telecom or fiber service delivery provisioning or network operations.

Strong command of the order-to-activation lifecycle including MACD and off-net (Type 2) circuit delivery.

Experience managing capital projects and install budgets with solid financial and forecasting acumen.

A track record of building and developing high-performing operational teams.

Excellent cross-functional collaboration communication and customer-facing skills.

A bachelors degree in a relevant field is desired; equivalent experience will be considered.

Lead a mission-critical function with direct visible impact on customers and revenue.

Shape and scale delivery operations for a fast-growing regional fiber network.

Flexible hybrid-friendly work based at our Sandy Springs headquarters.

Competitive compensation and a comprehensive benefits package.

How to Apply

Ready to lead how Accelecom delivers for its customers Visit the Accelecom careers page to apply or contact our Human Resources team for current openings and details. Accelecom is an Equal Opportunity Employer.