Director, Revenue Operations

Arch is a Series B financial technology company that automates the management of private investments improving access understanding and the human experience of investing across asset classes.

Private investments such as venture capital hedge funds and private equity make up roughly 25% of the investment universe. Traditionally investors advisors banks families and managers track hundreds of investments in complicated spreadsheets file folders and busy inboxes. Not only is this tedious and time-consuming but it is rife with opportunity for manual data entry errors inconsistent reporting and lost information. Enter Arch.

Arch delivers standardized data documents and insights in a single platform avoiding the need to chase information across dozens or hundreds of portals. Our purpose is to save investors time while empowering them to make more informed investment decisions leading to better financial outcomes.

We are a fast-growing dynamic team of 200 serving over 400 clients including several of Americas largest banks families and financial institutions. Weve over doubled the size of the company every year since inception and we are looking to hire in all departments as we scale.

The Role

We are hiring a Director of Revenue Operations to lead and scale the Revenue Operations this role you will oversee the systems processes reporting and strategic infrastructure that power our go-to-market organization across Sales Marketing and Business Development.

This role sits at the center of the GTM engine helping drive organizational scale through data-driven decision making territory and account design sales operations and cross-functional alignment. This is a highly strategic and hands-on leadership role for someone who enjoys building systems coaching teams and helping high-growth organizations scale efficiently.

What Youll Do

• Serve as the hands-on owner of Revenue Operations driving strategy and execution across sales marketing and partnerships while building scalable processes and systems to support company growth

• Mentor coach and develop a team of 23 direct reports while building a high-performing and collaborative RevOps culture

• Partner closely with leadership across GTM Finance and Operations to help shape business strategy and drive scale across the organization

• Own weekly monthly and quarterly GTM reporting and ensure timely accurate and actionable business insights across the funnel

• Act as the primary administrator and architect for the GTM technology stack including Salesforce and related systems

• Drive strategic initiatives including: territory planning account segmentation target addressable market analysis and overall sales operations

• Help optimize the structure of the GTM organization as the business scales

• Build and maintain scalable operational processes systems and reporting infrastructure across the revenue organization

• Develop competitive account lists and identify opportunities to improve GTM efficiency and effectiveness

• Ensure RevOps systems and workflows operate as a well-oiled machine across teams

• Partner cross-functionally with Sales Marketing Partnerships Finance Product and Leadership teams to improve alignment and execution

What Were Looking For

• 7 years of Revenue Operations experience including significant hands-on ownership of Salesforce forecasting GTM systems analytics and process design

• Experience leading and managing high-performing RevOps or GTM Operations teams

• Strong strategic thinking capabilities paired with a willingness to execute in the details

• Deep understanding of GTM operations in a B2B SaaS or high-growth technology environment

• Proven ability to build scalable reporting infrastructure and operational processes

• Strong analytical and systems-oriented mindset with excellent organizational skills

• Comfortable working cross-functionally and navigating ambiguity in a fast-paced environment

• A proactive roll-up-your-sleeves attitude with a builder mentality

Bonus Points If You:

• Have familiarity with financial services fintech wealth management or alternative investments

• Have experience at a Series B or similarly high-growth startup

Most of our full-time roles are based onsite at our New York City office where our team thrives on in-person collaboration and dynamic teamwork. Being onsite daily enables us to build strong connections move quickly and deliver exceptional service to our clients.

For select roles we are also open to candidates based in Boston. If a role is open to Boston it will be listed explicitly in the job location.

We encourage applicants who are located in or open to relocating to the listed location to apply and join us in this hands-on collaborative environment

• Strong Team - Youll be backed by a strong team that consistently exceeds client expectations and ships new products quickly.

• Your work is high impact - Being part of a small team means you have real responsibility and impact from day one. Youll be involved in discussions that drive the growth and direction of our platform from the very beginning.

• Product Market Fit - We have strong product market fit exceptionally low churn and have grown mostly organically through word of mouth.

• Team community and camaraderie - We have enormous trust in each other and always do what we can do to support one another. Were always ready to step in to help.

• Great office: Our new home at 199 Water Street gives us a beautiful energizing space to come together as a team collaborate more easily and keep building the next chapter of Arch.

• Lunch is on Us - Well keep the team fueled with lunch in the office whether youre catching up with teammates talking through an idea or just taking a well-earned break.

Required Experience:

Director