Director, Revenue Operations (Hybrid Boston, MA)

Skedda is a leading global workplace management platform serving over 7000 customers including Toyota Siemens Mercedes-Benz MIT and Harvard University. The company is a key player in shaping the future of the modern workplace experience with interactive floor plans desk and meeting room booking visitor management rich utilization analytics and integrations with Slack Microsoft 365 and Google Workspace. Each year Skedda wins awards from G2 Capterra GetApp and SoftwareAdvice.

Were seeking an experienced technically strong operations leader to lead our Revenue Operations function and drive AI-enabled operational transformation across the company.

This role will own the systems data analytics processes and internal technology that help our business scale efficiently. Youll serve as the connection between our GTM teams Product Finance and Leadership ensuring that our operating model is supported by clean systems reliable data thoughtful automation and actionable insights.

This is a leadership role and its also a builder addition to leading the Revenue Operations team youll identify design and operationalize AI-enabled improvements across the business. Were looking for someone who is genuinely excited by whats now possible with tools like Claude ChatGPT Codex agents automation workflows and internal tooling - and who can move beyond experimentation to practical measurable business impact.

This role reports directly to our Chief Operating Officer.

• Lead and develop the Business Operations team including team planning prioritization coaching performance management and execution.
• Set the operating rhythm for BizOps ensuring the team is focused on the highest-impact work across systems analytics revenue operations internal tooling and cross-functional initiatives.
• Partner closely with Sales Marketing Customer Success Product Finance and Leadership to identify operational gaps and build scalable solutions.
• Ensure proper prioritization of cross-functional projects by balancing departmental needs with broader company strategy.
• Build a high-trust high-output team culture with strong documentation clear ownership and a bias toward practical execution.

• Own the roadmap for AI-enabled operational transformation across the business while translating high-level AI opportunities into practical measurable business outcomes.
• Identify opportunities to use AI automation agents and internal tools to improve workflows across go-to-market customer operations finance product operations and internal reporting.
• Partner with stakeholders to redesign workflows not just layer AI tools on top of existing processes.
• Evaluate pilot and operationalize AI tools and agentic workflows that improve speed quality consistency and scalability.

• Lead revenue operations initiatives across Sales Marketing and Customer Success.
• Improve the systems and processes that support lead generation pipeline management attribution customer lifecycle operations forecasting reporting and revenue planning.
• Own and evolve the internal systems architecture including the implementation integration and ongoing improvement of core business applications.
• Partner with GTM leaders to improve funnel visibility process efficiency handoffs data quality reporting and operational execution.
• Lead vendor evaluation selection implementation and relationship management for business systems and AI-enabled tools.
• Ensure the companys systems and processes are scalable well-documented and aligned to business priorities.

• Develop and maintain analytics and communication frameworks that support thoughtful decision-making across departments.
• Ensure consistent reliable and actionable business reporting for Leadership and the Board.
• Build and maintain data governance standards across the organization.
• Identify data gaps root causes and process issues then implement scalable solutions.
• Translate complex data stories into clear insights that executives and functional leaders can act on.

• 6-10 years of relevant experience in business operations revenue operations GTM systems GTM engineering business systems analytics strategy & operations or a related field.
• 2 years of people management experience
• Experience working in a growing B2B SaaS company ideally between $10M and $50M ARR.
• Highly technical; comfortable working deeply with systems data automation and AI tools
• Strong understanding of revenue operations including sales marketing customer success pipeline management forecasting and reporting processes.
• Deep experience with modern SaaS business systems such as HubSpot Salesforce Intercom Gong Claap Common Room ZoomInfo or similar tools.
• Strong analytical skills including experience with business intelligence data modeling metrics design and executive reporting.
• Curious scrappy and forward-thinking; energized by new tools better systems practical AI adoption and clever solutions that help teams move faster with limited resources.
• Track record of successfully implementing integrating or optimizing business systems at scale.
• Proactive in identifying process inefficiencies quickly and turning ambiguous problems into clear operating plans.
• Demonstrated experience using AI automation or internal tooling to improve business operations; you can show real examples of workflows agents automations or internal tools you or your team have built.
• Strong project management skills with the ability to lead complex cross-functional initiatives.
• Comfortable operating at both strategic and tactical levels - equally willing to shape the architecture and get in the weeds to build test and improve it.
• Excellent executive communication and stakeholder management skills.

Benefits

• Competitive salary benefits package and paid time off
• Creative and collaborative work environment
• Direct exposure to the leadership team across departments
• Be empowered to leave a significant mark on the company and the customers

About Us

Were an international team from 20 countries with a growing presence in Boston. We place a lot of value on collaborating asynchronously across time zones but also understand the benefits of working together in person. Our team has doubled in size in the last year and continues to grow quickly.

At Skedda we take feedback from customers seriously and constantly iterate to improve our product. Were a self-driven curious down-to-earth group of people who know how to balance moving quickly while maintaining a high bar for quality. Every team member at Skedda embodies our six core virtues:

1. We are a community
2. Quality is at our core
3. Take ownership
4. Create momentum every day
5. Tackle hard problems
6. Be curious

Were growing fast with a lot of new opportunities ahead! To learn more please visit and Experience:

Director