Director, Retail NYBG Shop

Title

Reports to

Director Retail NYBG Shop

VicePresidentofRetail BrandLicensing

Position Summary:

Specific Duties & Responsibilities:

Strategic & Business Management

• Develop and execute seasonal and annual operational plans for the NYBG Shop in alignment with the VPs strategic direction and NYBGs institutional goals
• Own the Shops financial performance including budget management expense tracking sales reporting and contribution to revenue targets
• Lead markdown strategy inventory turn open-to-buy planning and promotional programming to drive sell-through and margin
• Identify opportunities to grow sales and improve the customer experience bringing forward recommendations to the VP on product mix events and in-store initiatives
• Track and report on key retail metrics presenting performance insights and action plans to senior leadership on a regular cadence

Operations Team Management

• Oversee all aspects of shop operations including opening and closing procedures stockroom and delivery workflows POS system management and inventory accuracy
• Ensure all shop spaces are maintained to NYBGs standards clean organized visually compelling and on-brand at all times and work to optimize shop zones and product displays (and related Visitor throughput) based on seasons and exhibitions
• Submit and monitor work orders facilities requests and vendor coordination to keep operations running smoothly
• Maintain working knowledge of all horticultural and non-horticultural products and ensure that knowledge is reflected across the team
• Manage and develop a team of retail staff and supervisors including scheduling performance management coaching and professional development
• Address staffing concerns and escalate employee relations matters appropriately in partnership with HR
• Build a team culture grounded in accountability customer service excellence and NYBGs values
• Train staff on new systems products procedures and opportunities as the business evolves

Qualifications:

• 10 years of retail experience with at least 34 years in a management role with direct team and budget responsibility
• Proven ability to manage retail operations and contribute to commercial growth goals
• Strong leadership communication and organizational skills with experience developing staff at multiple levels
• Comfort working with retail financials budgets sales reports margin and inventory metrics
• Proficiency in Shopify POS and Microsoft Office Suite (Excel Outlook Word)
• Horticulture knowledge or enthusiasm for garden/botanical retail is a plus
• Flexibility to work rotating weekly schedule with occasional evenings and holidays per NYBGs programming schedule

Physical Demands & Work Environment:

While performing the duties of this position the employee is required to at minimum work outdoors in a variety of weather conditions climb ladders unload truck deliveries and lift or move up to 30 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Baseline Work Schedule:

35-hours a week; Monday - Friday 9-5 and/or 11-7; occasional evenings and/or holidays required based on NYBGs evening/events schedules.

Salary: Commensurate with experience within the range of $93000-$103000.

Benefits:

• 20Vacation Days
• 13 Paid Holidays
• 12 Sick Days
• Health and Dental Insurance Coverage
• 401K
• Pension Plan

If you require an accommodation for any part of the application process please notify the Human Resources department atemailprotected.

EOE