Director, Resort Operations

The Director of Resort Operations reports directly to the General Manager and is responsible for leading the day-to-day operations of a 292-key resort with approximately 150 team members. This leader is responsible for delivering exceptional guest experiences fostering an engaged workforce and driving strong financial performance. The role oversees all aspects of daily resort operations including Housekeeping Front Office Activities and Maintenance while safeguarding resort assets and upholding quality service and safety standards. The Director partners with department leaders to drive revenue growth control expenses and achieve operational excellence through innovative strategies and hands-on leadership.

As a key member of the resorts executive team the Director of Resort Operations is accountable for developing high-performing teams fostering a culture of service and accountability and maintaining strong relationships with owners guests and board members. This position plays a critical role in sustaining the resorts reputation for excellence while ensuring compliance with financial operational and brand standards. Additionally the individual must demonstrate and uphold the Companys core values of Integrity Passion and Work Ethic.

What You Will Do

• Provide senior leadership by directing all resort operations serving as liaison between departments and ensuring alignment with company standards and objectives.
• Lead coach and develop managers and staff through recruitment training performance appraisals and career development programs.
• Drive exceptional guest service and team member satisfaction by modeling positive leadership ensuring attentive and courteous service and maintaining visibility throughout the resort.
• Oversee financial performance including budgeting forecasting expense control and compliance with financial SOPs while monitoring productivity and conducting regular financial reviews.
• Manage resort assets by ensuring cleanliness preventive maintenance safety and effective inventory controls through regular inspections and action planning.
• Develop and implement strategies with department leaders to improve revenue control costs and enhance overall guest and team member experiences.
• Conduct and lead operational meetings staff communications and reporting requirements ensuring timely follow-up and compliance with all SOPs and corporate programs.
• Maintain strong guest and owner relations by being accessible responsive and proactive in addressing needs and concerns.
• Uphold a culture of safety accountability and professional service across all departments.

Qualifications :

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You Will Bring

Experience

• A minimum of 5 years progressive leadership experience in the Hospitality Industry.
• Union experience preferred for identified locations.

Education & Certifications

• Bachelors degree in Business Administration or a related field preferred but not required. Relevant equivalent work experience may be substituted in lieu of a degree.

Skills & Knowledge

• Strong leadership relationship-building and organizational abilities
• In-depth knowledge of hotel/resort operations and industry regulations
• Excellent communication and presentation skills; bilingual/multilingual a plus
• Proficient in property management systems Microsoft Office and financial analysis
• Skilled in budgeting forecasting expense control and inventory management
• Experienced in team management coaching training and scheduling
• Strong problem-solving and decision-making skills in a fast-paced environment
• Dedicated to exceeding guest expectations with professionalism and confidentiality
• Flexible to work evenings weekends and holidays as business requires

Additional Information :

Why Westgate  

• Comprehensive Health Benefits Medical Dental and Vision Coverage
• Paid Time Off Vacation Sick and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay Access Your Earnings When You Need Them
• Family-Focused Benefits Pregnancy Parental Leave and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) Support When You Need It Most
• Life Disability Accident Critical Illness and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program Exclusive Discounts on Hotels Cruises Resorts Restaurants Entertainment and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship  Up to $40000 for Team Members Dependents
• Career Growth and Advancement Opportunities
• Community Involvement Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility duty or qualification required. Duties responsibilities and activities may change at any time with or without notice.

Remote Work :

No

Employment Type :

Full-time