Director, Project Management Office (PMO) – Credit Solutions

CGI is one of the largest independent IT and business consulting services firms in the world. Through industry expertise innovative technology solutions and a collaborative culture CGI helps clients across industries achieve measurable business outcomes while empowering professionals to build meaningful careers and make an impact.

CGI is seeking a Credit Studio PMO Director to establish lead and continuously improve the project management framework across our Credit Studio delivery operations within CGIs US Commercial Services business. Credit Studio is a leading software platform used by financial institutions to support loan origination and debt collection processes. This leadership role will provide governance strategic direction and operational oversight across multiple concurrent implementation and Operations & Maintenance (O&M) engagements.

As a senior leader you will partner with business delivery and client stakeholders to strengthen project management discipline across globally distributed teams. You will drive consistency in project planning reporting Jira utilization risk management and delivery execution while ensuring successful client outcomes. This role requires a strategic thinker who can also operate hands-on when needed including stepping into Service Delivery Manager (SDM) responsibilities to support new client engagements and business growth.

This position supports teams and clients across the United States Canada the United Kingdom and India. The role may be performed remotely within the United States or from CGIs Fairfax VA office.

Establish and lead the Credit Studio Project Management Office defining governance standards methodologies and delivery best practices
Develop and implement portfolio-level reporting frameworks that provide visibility into project health delivery performance risks and resource utilization
Partner with executive leadership to align project portfolios with strategic business objectives and client priorities
Drive continuous improvement across project delivery processes Agile practices and operational execution
Establish meaningful KPIs dashboards and metrics to support informed decision-making and performance management
Lead proactive risk identification dependency management and mitigation planning across multiple concurrent initiatives
Coach mentor and elevate the capabilities of Service Delivery Managers project managers and delivery teams
Improve Jira utilization reporting consistency sprint management and project transparency across global teams
Collaborate with cross-functional stakeholders to ensure successful implementation product delivery and O&M outcomes
Serve as an SDM or delivery leader when necessary to support new client implementations and business expansion opportunities

10 years of experience leading Agile software development projects within large-scale multi-team delivery environments
Proven experience establishing managing and evolving a PMO governance office or similar program management function
Demonstrated success managing complex project portfolios across software implementations product delivery and Operations & Maintenance engagements
Strong expertise in Agile methodologies including Scrum SAFe Kanban and hybrid delivery models
Hands-on experience with Jira and Agile project management tools including reporting workflow optimization and governance
Experience developing executive-level reporting project metrics dashboards and portfolio management frameworks
Strong leadership stakeholder management communication and organizational skills
Experience working with globally distributed teams across multiple time zones and geographies
Bachelors degree in Computer Science Information Systems Business or a related field or equivalent practical experience
Ability to operate effectively at both strategic and tactical levels within a fast-paced delivery organization

Desired qualifications

Experience supporting financial services organizations lending platforms loan origination systems credit systems or collections platforms
Project Management Professional (PMP) certification
Agile certifications such as Certified ScrumMaster (CSM) SAFe or PMI-ACP
Experience supporting software product organizations with client-facing implementations
Strong analytical and problem-solving capabilities with a focus on operational excellence



Other Information:
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set level experience relevant training and licensure and certifications. To support the ability to reward for merit-based performance CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $127500.00 - $267800.00.
CGIs benefits are offered to eligible professionals on their first day of employment to include:
. Competitive compensation
. Comprehensive insurance options
. Matching contributions through the 401(k) plan and the share purchase plan
. Paid time off for vacation holidays and sick time
. Paid parental leave
.Learning opportunities and tuition assistance
. Wellness and Well-being programs

• Agile
• Analytical Thinking
• Communication
• STRATA
• Testing

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race ethnicity ancestry color sex religion creed age national origin citizenship status disability pregnancy medical condition military and veteran status marital status sexual orientation or perceived sexual orientation gender gender identity and gender expression familial status or responsibilities reproductive health decisions political affiliation genetic information height weight or any other legally protected status or characteristics to the extent required by applicable federal state and/or local laws where we do business.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements and in accordance with applicable laws some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with CGIs legal duty to furnish information.