Director, Product Strategy

JOB SUMMARY:

The Director Product Strategy leads the strategy development commercialization and ongoing improvement of a guest experience product that helps guests capture personalize share and extend their memories across the Universal experience.

Reporting to the VP Commercial Product Strategy within Global Brand & Commercial this role translates the long-term vision into clear priorities product plans business recommendations and execution guidance. The Director helps ensure the product delivers a strong guest experience supports business growth and can be effectively managed and improved over time.

This role works closely with partners across commercial technology operations creative finance legal and destination teams to align the guest experience product requirements business objectives operational needs and implementation plans.

MAJOR RESPONSIBILITIES:

• Product Strategy and Planning
  • Defines and updates the product strategy priorities roadmap and key decisions for Universal Moments. Translates business and guest experience goals into practical product plans recommendations and success measures. Partners with senior leaders to ensure the product supports destination priorities and long-term growth objectives.
• Guest Experience and Commercial Strategy
  • Shapes the guest value proposition and overall product experience across the guest journey. Identifies opportunities to improve guest engagement product adoption pricing packaging purchase behavior and post-visit connection. Ensures the product remains connected to the broader guest experience and commercial strategy.
• Launch Operations and Ongoing Product Leadership
  • Supports launch planning operational readiness product improvements and expansion across destinations. Works with cross-functional partners to clarify requirements guest messaging team member impacts support needs training considerations and feedback loops. Uses guest team member and business insights to improve the product over time.
• Business Performance and Financial Management
  • Maintains the business view including financial performance investment needs revenue opportunities cost considerations and business risks. Defines key performance measures and reporting to track guest satisfaction engagement conversion revenue operational performance and overall product health.
• Partner Alignment and Communication
  • Coordinates work across internal partners and helps keep teams aligned on priorities roles decisions risks and next steps. Prepares clear updates and recommendations for leadership and supports effective communication across teams involved in the product.
• Innovation and Continuous Improvement
  • Identifies opportunities to improve the guest experience business performance product features and ways of working. Stays informed on relevant guest entertainment media technology and consumer trends that may influence future product opportunities.
• Understand and actively participate in Environmental Health & Safety responsibilities by following established UDX policy procedures training and team member involvement activities.
• Perform other duties as assigned.

EDUCATION:

• Bachelors degree required; MBA or advanced degree preferred.

EXPERIENCE:

• 10 years of experience in product strategy business strategy commercial strategy guest or customer experience digital products entertainment hospitality media technology operations or a related field.
• Experience leading or supporting products programs or business initiatives from planning through execution and ongoing improvement.
• Experience developing product plans business recommendations performance measures and executive-level updates.
• Experience working with cross-functional teams such as marketing operations finance technology legal creative analytics or commercial partners.
• Experience with guest-facing or customer-facing products digital experiences media products commerce personalization loyalty or technology-enabled experiences preferred.
• Theme parks hospitality travel media entertainment consumer products or technology industry experience preferred.

ADDITIONAL INFORMATION:

• Strong strategic thinking problem-solving and decision-making skills.
• Ability to develop clear product plans priorities recommendations and success measures.
• Strong understanding of guest or customer experience commercial strategy and product management principles.
• Ability to assess business performance financial implications risks and opportunities.
• Strong collaboration and influencing skills with the ability to work effectively across teams and levels.
• Ability to organize complex work manage competing priorities and drive alignment in a fast-paced environment.
• Comfort using data insights and feedback to inform decisions and improve performance.
• Strong written and verbal communication skills including the ability to explain complex topics clearly to leadership and cross-functional partners.
• Interest in innovation guest experience entertainment media technology and consumer products.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Consistent attendance is a job requirement.

Your talent skills and experience will be rewarded with a competitive compensation package.

Universal Orlando Resort. Here you can.