Director Product Solutions & Services
Job Location:
Richmond, VA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
What part will you play If youre looking for a place where you can make a meaningful difference youve found it.
The work we do at Markel gives people the confidence to move forward and seize opportunities and youll find your fit amongst our global community of optimists and problem-solvers. Were always pushing each other to go further because we believe that when we realize our potential we can help others reach theirs. Join us and play your part in something special! Reporting to the Managing Director Product Solutions & Services this role is accountable for defining and delivering the end-to-end product technology and operations strategy across assigned product portfolios within US & Bermuda and Programs & Solutions.The Director leads across multiple products and value streams aligning business priorities with technology solutions and operational execution to drive speed to market scalability and customer experience outcomes. This role bridges strategy and executionowning portfolio-level outcomes while ensuring disciplined delivery across Product Owners and Business Analysts.
Key Responsibilities
Product Strategy & Ownership
- Define and execute the product and operations strategy for assigned products aligning to business objectives and market trends
- Own the multi-year product and capability roadmap ensuring alignment with underwriting priorities operational needs and enterprise strategy
- Lead portfolio prioritization investment planning and tradeoff decisions balancing value risk and capacity
- Ensure delivery of measurable business outcomes including efficiency growth profitability and customer experience
- Oversee the full product lifecycle (ideation development launch optimization and retirement)
Cross-Functional Leadership & Stakeholder Engagement
- Act as the primary point of accountability for aligning Product Technology Operations and Business stakeholders across the portfolio
- Build and maintain strong relationships across underwriting operations marketing IT finance and PMO
- Drive strategic stakeholder engagement proactively identifying opportunities to improve product performance and operational efficiency
- Ensure alignment between business vision and delivery execution connecting strategy to outcomes
Product Technology & Architecture Alignment
- Ensure business and product needs are translated into scalable integrated technology solutions including APIs portals data pricing forms and workflow capabilities
- Partner with Architecture and Technology leaders to define and advance the target-state architecture and modernization roadmap
- Drive standardization reuse and integration across systems and product lines
- Ensure solutions meet regulatory compliance and risk management requirements
Delivery Operating Model & Governance
- Own and evolve the product delivery operating model including agile practices governance and standards across teams
- Ensure alignment between portfolio strategy and team-level execution connecting roadmaps to backlogs
- Lead delivery performance management including prioritization sequencing capacity alignment and dependency management
- Drive transparency across costs benefits timelines risks and quality leveraging KPIs and OKRs
- Partner with PMO and Change Management to ensure effective intake prioritization and value realization
People Leadership & Capability Development
- Lead manage and develop a high-performing team of Product Owners and Business Analysts
- Build and scale product and BA capabilities ensuring consistent practices quality and accountability
- Coach and mentor leaders to strengthen product thinking agile delivery and stakeholder engagement
- Foster a culture of ownership collaboration continuous improvement and customer focus
Operations & Process Transformation
- Partner across Operations to ensure technology solutions are aligned to workflows processes and user experience
- Lead initiatives to improve efficiency automation and operational scalability
- Ensure strong integration of UAT training and adoption strategies to maximize business value
- Champion customer experience leveraging data and feedback to continuously optimize outcomes
Competencies
- Deep knowledge of insurance operations and product ecosystems
- Strong strategic thinking analytical and financial acumen
- Proven ability to manage portfolio-level prioritization tradeoffs and delivery outcomes
- Demonstrated success leading cross-functional teams in matrixed environments
- Experience driving technology transformation and modernization initiatives
- Strong stakeholder influence including engagement with senior leadership
- Excellent verbal and written communication skills
- Ability to operate effectively in a dynamic fast-changing environment
Qualifications
- Bachelors degree required; advanced degree preferred
- 1012 years of experience in insurance product technology or operations leadership
- Experience leading multi-team delivery and transformation initiatives
- Agile Lean or product management certifications preferred
US Work Authorization
US Work Authorization required. Markel does not provide visa sponsorship for this position now or in the future.
Who we are:
Markel Group (NYSE MKL) a fortune 500 company with over 60 offices in 20 countries is a holding company for insurance reinsurance specialist advisory and investment operations around the world.
Were all about people We win together We strive for better
We enjoy the everyday We think further
Whats in it for you:
In keeping with the values of the Markel Style we strive to support our employees in living their lives to the fullest at home and at work.
We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees needs at all stages of life.
All full-time employees have the option to select from multiple health dental and vision insurance plan options and optional life disability and AD&D insurance.
We also offer a 401(k) with employer match contributions an Employee Stock Purchase Plan PTO corporate holidays and floating holidays parental leave.
Are you ready to play your part
Choose Apply Now to fill out our short application so that we can find out more about you.
Caution: Employment scams
Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently the scammer will reach out to individuals who have posted their resume online. These job offers include convincing offer letters and frequently ask for confidential personal information. Therefore for your safety please note that:
All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings.
All legitimate communications with Markel recruiters will come from email addresses.
We would also ask that you please report any job employment scams related to Markel to .
Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information sickle cell trait or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy childbirth or related medical conditions; marital status civil union status domestic partnership status familial status or family responsibilities; military or veteran status including unfavorable discharge from military service; personal appearance height or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.
Should you require any accommodation through the application process please send an e-mail to the.
No agencies please.
Required Experience:
Director
About Company
Markel provides specialty insurance coverage and creates seamless solutions across multiple types of insurance risks for the US market and around the globe.
