Director, Product Management Virtual Veterinary Services

Job Description:

Our Opportunity

At Chewy we strive to be the most trusted and convenient online destination for pet parents and our partners vets and service providers alike. Our success is measured by the happiness of the people and pets we serve not simply by the amount of pet supplies we deliver. Thats why we continue to think outside the Chewy box to delight surprise and thank our loyal pet lovers!

Chewys mission is to be the most trusted and convenient destination for pet parents and partners everywhere. Within Chewy Health we are redefining how veterinary care is deliveredextending beyond the clinic to meet pet parents wherever they are. Our virtual veterinary services are a core pillar of this strategy providing pet parents with fast and convenient access to veterinary guidance through a growing suite of digital care experiences ranging from free triage to full telemedicine.

As we scale a critical focus is how virtual care is surfaced adopted and experienced across the broader Chewy ecosystem. We are seeking a Director Product Virtual Veterinary Services to lead product execution across this spaceowning how the experience comes to life for both pet parents and providers and how it integrates seamlessly across Chewy.

This leader will translate business strategy into high-impact product experiences drive roadmap delivery and build a high-performing product organization partnering closely with engineering clinical operations and growth teams.

What Youll Do

Own Product Execution & Delivery

• Own the end-to-end product roadmap and execution across our virtual veterinary services spanning triage and telemedicine experiences

• Translate business strategy into clear product plans priorities and deliverables

• Drive high-quality predictable delivery across multiple teams and workstreams

• Maintain strong operating mechanisms for planning prioritization and cross-functional alignment

Own the End-to-End Customer Experience

• Define and continuously improve the full pet parent journey including discovery education access consult initiation and post-care engagement

• Ensure experiences are intuitive trusted and seamlessly integrated into the broader Chewy ecosystem

• Identify and eliminate friction points that limit adoption completion of care or customer satisfaction

Own the End-to-End Veterinary Professional Experience

• Define and continuously improve the end-to-end experience for veterinary professionals including pre-consult preparation in-consult workflows documentation and post-care processes

• Build intuitive tools and workflows that enable veterinary professionals to deliver high-quality efficient and compliant care in close partnership with clinical legal and operations teams

• Identify and eliminate difficulties that reduce provider satisfaction or clinical effectiveness improving engagement retention and sustained performance

Drive Deep Integration Across Chewy

• Partner with product teams across Cart Checkout PDP Pharmacy Vet Diet Payments CRM and Customer Service to embed virtual care across the end-to-end customer journey

• Influence shared roadmaps and priorities to ensure consistent high-quality representation of virtual care across all key surfaces

• Drive alignment across teams to reduce fragmentation and deliver a cohesive unified experience

Improve Care Flow Access and Efficiency Through Product

• Improve intake routing and overall care flow in partnership with operations and clinical teams

• Find opportunities to increase access throughput and utilization through scalable product and system design

• Influence demand shaping and intake quality to improve downstream performance and reduce inefficiencies

Drive Product Performance

• Own product metrics including conversion engagement retention and funnel performance

• Establish goals dashboards and operating rhythms to monitor and improve performance

• Use data and experimentation to drive continuous improvement and inform prioritization

Operate in a Regulated Clinical Environment

• Ensure all experiences meet regulatory and compliance requirements

• Partner with clinical legal and compliance teams to integrate appropriate guardrails and workflows

• Balance compliance with a seamless customer experience

Lead a Scaled Product Organization

• Lead and develop a multi-layered product team including leaders and individual contributors

• Drive team performance coaching and career development

• Define team structure and operating model to support a growing and increasingly complex product portfolio

Cross-Functional Leadership

• Act as the product leader for virtual care across a highly matrixed organization

• Influence across teams without direct authority to deliver business outcomes

• Communicate roadmap priorities tradeoffs and performance clearly to senior partners

What Youll Need

• BA/BS in Computer Science Engineering Business or equivalent (MBA a plus)

• 10 years of experience including 8 years in product management

• 5 years of experience leading product teams including experience leading leaders

• Proven track record of delivering complex multi-team product roadmaps at scale

• Experience owning and optimizing end-to-end customer journeys and funnel performance

• Strong product and execution instincts with the ability to balance speed quality and impact

• Experience working cross-functionally across product engineering operations and business teams

• Demonstrated ability to build and scale high-performing product organizations

• Strong analytical abilities and experience using data to drive decisions and measure impact

• Excellent communication and partner management skills

• Experience operating in regulated environments (e.g. healthcare telehealth pharmacy fintech)

Bonus

• Experience with two-sided or marketplace products (customers and providers)

• Familiarity with clinical workflows provider tooling or scheduling systems

• Background in veterinary or human healthcare

• Experience integrating products across large multi-surface ecosystems

Why This Role

This is a unique opportunity to lead product for a rapidly scaling digital health businessowning how virtual veterinary care is delivered at scale and shaping experiences that improve access quality and outcomes for millions of pet parents.

• The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidates relevant experience education and work addition this position is eligible for 401k and a new hire and annual equity grant. C08 positions may also be eligible for annual bonus.

We offer different types of insurance and benefits such as medical/Rx vision dental life disability hospital indemnity critical illness and accident. We offer parental leave family services benefits backup dependent care flexible spending accounts telemedicine pet adoption reimbursement employee assistance program and many discounts including 10% off pet insurance and 20% off at .

Exempt salary team members have unlimited PTO subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color ancestry national origin gender citizenship marital status religion age disability gender identity results of genetic testing veteran status as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law and you need an accommodation during the application process or to perform these job requirements or if you need a religious accommodation please contact .

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