Director, Product Management, Servicing Experience & Platforms

Director Product Management Servicing Experience & Platforms

• Reimagine our operational processes and leverage capabilities including agentic automation money movement and messaging to unlock self-servicing speed transparency and accuracy for our customers and empower our frontline and back office associates to focus on the decisions that matter.
• Build and execute a strategy spanning multiple operations teams that will unlock differential customer experiences and enable the Bank and its products to scale seamlessly meeting its Operational Efficiency targets.
• Build and lead high-performing inclusive teams of product managers and extended teams of engineers designers strategists and data scientists.

• Strategic Upskilling: Equipping our PMs with the world-class frameworks needed to drive strategy make data-backed decisions and solve the complex customer problems required to meet the Banks ambitious goals.
• AI-Enabled Discovery: Leading the AI Understand roadmap to discover how emerging generative and agentic technologies will fundamentally reshape the PM workflow and technical fluency.
• Accelerated Experimentation: Developing new strategic initiatives that allow for faster learning and market validation by bypassing traditional delivery bottlenecks.
• XFN Operating Models: Refining our working models to ensure our cross-functional teams are unified and oriented toward the same goals and outcomes.

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications:

• Bachelors degree in any field and at least 5 years of Product Management experience

Preferred Qualifications:

• Experience translating business strategy and analysis into consumer facing digital products
• Ideal candidate will have recent hands-on experience owning end to end strategy and execution within a fast-moving technology corporation
• Is agentic development forward uses Claude and agentic software/product development frameworks with a strong analytical acumen
• At least 2 years of experience managing a team

At this time Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean VA: $230400 - $263000 for Director Product Management

New York NY: $251400 - $286900 for Director Product Management

Richmond VA: $209500 - $239100 for Director Product Management

Wilmington DE: $209500 - $239100 for Director Product Management

Candidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

This role is also eligible to earn performance based incentive compensation which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status exempt or non-exempt status and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE including disability/vet) committed to non-discrimination in compliance with applicable federal state and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23-A of the New York Correction Law; San Francisco California Police Code Article 49 Sections 4901-4920; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal state and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).