Director Product Management PK Software

The Opportunity

PK Software powers thousands of compounding pharmacies across the US Canada and beyond and were investing to make it the leading SaaS platform in compounding pharmacy. This is a high-stakes mission-driven space: the workflows you improve directly influence how pharmacists operate and ultimately patient outcomes.

Were looking for a product leader who can own this evolution someone who brings the vision and commercial instincts of a SaaS product leader and the discipline to modernize a complex mature platform without disrupting the customers who depend on it every day.

This is a build-and-lead role not a caretaker role. Youll set the direction drive the roadmap and ship a product compounding pharmacies actively prefer.

What You Will Own

Product vision and strategy for PK Software tied to growth customer outcomes and modernization

The roadmap: what gets built what gets retired how its sequenced and why

Delivery accountability from backlog to release with the rigor and visibility the business needs

Commercial outcomes in partnership with sales and customer success: adoption retention and platform-driven value

A trusted product narrative for customers leadership and engineering

What You Will Do

Set the Strategy & Drive the Roadmap

Define a phased modernization approach stabilize simplify evolve and keep it connected to real business and customer outcomes.

Make clear decisions about what gets improved rebuilt or deferred and communicate the rationale across the organization.

Translate market dynamics customer needs and competitive pressure into a prioritized roadmap you can defend with data.

Partner with engineering leadership to sequence change in a way that moves the platform forward without disrupting pharmacy operations.

Get Close to the Customer

Spend real time with compounding pharmacies. Use research data direct customer contact and AI-assisted insights to find the highest-value problems.

Replace high-friction legacy workflows with experiences customers actively prefer thoughtfully and with the regulatory context in mind.

Communicate product changes and modernization progress to customers and customer- facing teams in plain trust-building language.

Drive Outcomes Not Just Output

Own the product-side levers for adoption retention and customer satisfaction in close partnership with sales and customer success.

Make hard trade-offs between technical debt platform investment and new features and be transparent about them.

Partner on GTM readiness and feature rollout to ensure what ships actually lands.

Execute with Discipline

Drive predictable delivery in an Agile environment (Scrum SAFe or similar) with clear throughput and visibility.

Own and maintain a high-quality backlog in Azure DevOps clean hierarchy strong acceptance criteria and traceability from outcomes to delivered work.

Manage delivery accountability without a formal PMO: sequence the work track commitments escalate blockers early and keep leadership informed.

Participate actively in planning refinement and retrospectives and raise the bar on how the team operates over time.

Align Stakeholders & Use Data to Lead

Keep executives and cross-functional leaders aligned on strategy sequencing risk and trade- offs.

Define and track KPIs across modernization health performance reliability usability and delivery predictability.

Use AI tools (ChatGPT Copilot Claude) as a genuine productivity edge across discovery documentation and prioritization and extend that mindset to how the team works.

What Success Looks Like at 12 Months

A clear modernization roadmap the business is aligned behind with measurable outcomes at each phase

Meaningful reduction in user pain points across core pharmacy workflows

Stronger delivery predictability backlog health and team throughput

Gains in adoption and customer satisfaction in partnership with sales and customer success

A platform that is demonstrably more modern reliable and usable shipped without disrupting operations

A product narrative and metrics framework leadership trusts

Who You Are

A SaaS product leader who has owned a product through real growth and knows what it takes to modernize a complex platform without losing customers along the way

Equally comfortable setting strategy and getting into the details you dont hand things off and disappear

Commercially fluent and at ease partnering with sales customer success and GTM teams

Technically literate enough to be a real partner to engineering you understand SaaS and cloud architecture and can engage meaningfully on platform decisions

A confident decision-maker who can hold a position under pressure and communicate it clearly to any audience

Someone who uses AI tools as a genuine workflow advantage not a talking point

Required Experience

8 years in product management including senior ownership of a SaaS or platform product at scale

Demonstrated experience leading modernization or transformation of a production system with active customers

Hands-on experience with Azure DevOps for backlog management and delivery execution

Strong Agile experience (Scrum SAFe or similar)

Proven ability to own delivery accountability without a formal PMO

Working knowledge of SaaS and cloud architecture including multi-tenant platform implications

Demonstrated use of AI-enabled tools to improve product workflows and decision-making

Track record of driving adoption retention or customer satisfaction in partnership with commercial teams

Preferred Qualifications

Experience in healthcare pharmacy or a regulated industry where operational continuity and compliance carry real stakes

Background with workflow-heavy systems pharmacy platforms EMR ERP or similar

Experience partnering with third-party vendors or development partners in modernization programs

GTM planning or customer-facing product rollout experience in a SaaS context

Who We Are

PCCA supports the creation of personalized medicine that makes a real difference in patients lives. We provide high-quality products education and support to more than 3500 pharmacy members across the US Canada Australia and beyond and weve been doing it for over 45 years.

PK Software sits at the center of how we deliver on that mission. The person who leads this work will have a direct and lasting impact on the pharmacists we serve and the patients who depend on them.

Required Experience:

Director