Director Process Transformation & Enablement

Overview

The Director Process Excellence & Transformation establishes governance process excellence and transformation capabilities that improve organizational effectiveness across HR & Finance Services and related Centers of Expertise.

Working across operating model design intake and demand management process governance continuous improvement AI enablement and strategic transformation delivery the role partners with Global Process Owners functional leaders technology teams project managers and operational stakeholders to create scalable frameworks improve performance and accelerate adoption of new capabilities.

The Director provides leadership across process excellence governance transformation risk management project management capability development and stakeholder alignment creating clear ownership and practical operating approaches in complex cross-functional environments.

The Role

• Lead process improvement initiatives using structured continuous improvement methodologies.

• Design and implement governance frameworks that clarify process ownership decision rights accountability and organizational responsibilities.

• Establish intake prioritization demand management and service governance capabilities.

• Lead and support transformation initiatives involving process redesign technology adoption operating model evolution and organizational change.

• Lead the design and execution of AI enablement initiatives workshops and agent-building programs

• Develop governance models supporting risk management compliance controls and operational excellence.

• Build process excellence capability through training coaching frameworks templates and standards.

• Partner with Global Process Owners HR Services leaders HR Technology teams operational leaders and project managers.

• Facilitate discussions and working sessions that align stakeholders around priorities requirements ownership governance decisions and execution plans.

During BAU

• Develop process documentation quality management approaches performance frameworks and governance mechanisms.

• Identify opportunities to simplify standardize automate and improve business processes.

• Coach leaders and teams on process management and structured problem solving.

• Define ownership models and governance structures that support scalable delivery and sustainable operations.

• Develop reusable methodologies supporting process ownership maturity and operational excellence.

• Partner with continuous improvement practitioners and operational teams to strengthen problem-solving capability.

• Enable leaders to manage process performance and transformation initiatives effectively.

• Maintain visibility into strategic risks dependencies and organizational readiness.

• Connect teams and functions to support coordinated delivery of strategic initiatives.

During Transformation

• Partner with project teams to define scope governance risks deliverables and implementation approaches.

• Facilitate cross-functional alignment on operating model and governance decisions.

• Facilitate workshops and working sessions that drive alignment decisions and execution.

• Support process transformation service evolution operational excellence and capability-building initiatives.

• Create frameworks tools workbooks training and governance models that support AI solution development.

• Guide teams in identifying focused automation opportunities and translating business problems into AI-enabled solutions.

• Establish methods that strengthen delivery readiness and responsible adoption.

• Define escalation intake investigation ownership and decision-making frameworks for critical business processes.

• Facilitate risk assessments and governance discussions across stakeholder groups.

Qualifications

• 7-10 years of experience in Continuous Improvement Operational Excellence Process or Program Management Business Transformation Consulting or related disciplines.

• Demonstrated experience leading complex process improvement governance or transformation initiatives.

• Strong knowledge of continuous improvement operational excellence process management program management and structured problem-solving methods.

• Ability to create structure and clear ownership in ambiguous cross-functional environments.

• Experience designing governance intake demand management quality or service management frameworks.

• Strong facilitation stakeholder management communication and influencing skills.

• Strong project management skills working with cross functional teams to drive business change.

• Ability to translate business needs into practical frameworks plans and scalable operating approaches.

• Working knowledge of technology-enabled transformation automation analytics and AI-enabled process improvement.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors including but not limited to location of the role individual competencies education/professional certifications qualifications/experience performance in the role.

Compensation

For US the base salary compensation range being offered for this role is $130000-$160000 USD role is also eligible for an annual short-term incentive bonus.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits:Mental health/emotional wellbeing (including Employee Assistance Program) medical (including prescription drug coverage and fertility benefits) dental vision Health Savings Account Commuter Accounts Health Care and Dependent Care Flexible Spending Accounts company-paid life insurance supplemental life insurance AD&D group accident group critical illness group legal identify theft protection wellbeing program adoption assistance surrogacy assistance auto/home insurance pet insurance and other work/life resources
• Leave Benefits:Paid holidays annual paid time off (includes state/local paid leave where required) company-paid disability (short-term and long-term disability) other leaves (e.g. bereavement FMLA ADA jury duty military leave and Parental and Adoption Leave) Paid Time Off (only included for Washington roles)
• Retirement Benefits:Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans eligibility requirements

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers we will consider for employment qualified applicants with arrest and conviction records.

EOE including disability/vets