Director, Policy Administration Solutions

Summary

The Director Policy Administration Solutions is responsible for the delivery of robust and scalable solutions needed to run our company with operational excellence and flexibility. The key areas of focus are policy claims billing customer care document management and imaging both on JMs paper and our partners via the General Agency. A passion for people focused leadership while levering new disruptive technologies like AI will be key to driving success.

The Director partners closely with business leaders to map out strategy develop plans and deploy new or enhanced products and/or services. The leader must be passionate about creating dependable open and agile solutions levering AI automation reusable components and data analytics. The Policy Administration systems will be part of our platform ecosystem and will be leveraged in agreed upon architecture patterns.

Beyond tight business relationships the leader will work closely with Technology peers which both deploy and maintain solutions with excellence. One key focus is to open solutions for strong business ownership to configure and update solutions leveraging agreed upon change practices.


Why Jewelers Mutual

Since 1913 weve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise were financially strong forward-thinking and driven by curiosity. Guided by our core values of Agility Accountability and Relevancy we lead through innovation.

As a technology focused organization we embrace cutting-edge tools and data-driven insights to continuously improve our products services and customer experience. Our mission is to be the industrys most trusted advisor by investing in our people adopting new technologies and striving for excellence.






What Youll Do

Strategic Leadership and Business Enablement

• Live the Jewelers Mutual mindset: curiosity urgency deep understanding of the customer working cross-functionally and enabling autonomy.

• Plan and build capabilities for new products services and global expansion.
• Vendor negotiations and ongoing vendor relationship management (Guidewire SmartComm others)
• Leverage data and AI to driving automation and operational effectiveness.
• Strong cross-functional collaboration and partnerships.
• Support and execute innovative and experimental product and service launches.
• Be a key contributor to the future state data and technology architecture design and implementation.
• Coordinate and drive the business relationships with key internal partners and significant external partners. Open solutions to be owned and managed across the business operations.
• Prepare/review budgets for business plans ensuring that maximum value is provided to the company.
• Maintain project controls that accurately reflect completed work against project plans schedules and budgets and ensure user/management involvement at appropriate milestones.
• Direct the development and reporting of performance metrics and direct actions to continuously improve managing the business of Technology.
• Develop a strong working knowledge of clients and users businesses.
• Communicate across the company keeping stakeholders informed of the status of initiatives and projects performance against planned objectives.
• Evaluate external advancements in the Technology industry to improve customer/user satisfaction reduce operating expenses and maximize revenues.

Culture & Talent Leadership

• Develop workforce strategy to meet the organizations current and future needs through developing hiring and/or sourcing talent.
• Build and inspire a high-performing diverse security and controls team with a focus on learning transparency and inclusiveness.
• Partner with Human Resources to create learning development and progression opportunities aligned to the organizations skill and capability needs and to provide rewarding career paths for teams.
• Lead and influences cross-functionally in a collaborative way.

Metrics KPIs and Continuous Improvement

• Define and own KPIs and metrics which highlight performance risks and business enablement.
• Deliver clear compelling insights to executives and business stakeholders.
  
  

Skills and Competencies

• Solid understanding of P&C insurance practices and policy administration technologies.
• Ability to surface prioritize and balance multiple priorities.
• Relationship building and collaboration skills across diverse stakeholders and customers.
• Excellent problem-solving and analytical skills including experience interpreting data sometimes with limited context and direction.
• Expertise in strategic thinking with strong business acumen.

Minimum Requirements

• Bachelors degree required masters degree preferred.
• Must have 9-10 years of related experience including at least 3 years of management experience.

What We Offer You

• Community & Giving: Benefit from 50% charitable gift matching and paid volunteer time to support nonprofit causes.
• Great Place to Work Certified: Join a team recognized for an environment of innovation and growth.
• Collaborative Culture: Work alongside talented passionate peers who value ownership and continuous learning.
• Competitive Compensation & Benefits: Includes performance bonuses generous paid time off and a top-tier retirement program with 401(k) matching and additional company contributions.

Required Experience:

Director