Director Performance Media, Offline Customer Acquisition

About SimpliSafe

Were a high-tech home security company thats passionate about protecting the life youve built and our mission of keeping Every Home Secure. And weve created a culture here that cares just as deeply about the career youre building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We dont just want you to work here. We want you to grow and thrive here.

Were embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days typically Tuesday Wednesday or Thursday working together in person and choosing where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

Why are we hiring

Well were growing and thriving. So we need smart talented and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure.

About the Role

This is not a role for someone who manages winning against brand kpis or who manages in a silo. It is for a dynamic team player; someone who has hands-on channel experience who loves and is accountable for the numbers and execution for all offline channels. Someone with experience running internal teams agencies & a hybrid model and someone who is going to help drive significant scalable growth. You will own the full performance offline portfolio across TV Audio Influencer Direct Mail and emerging channels while partnering with Digital Analytics Brand Creative Content Ecom PR & Product to create cohesive acquisition operations that drive cost efficient growth.

You will manage a significant media budget with a clear mandate: cost effectively grow our customer base (hit/beat our plans!)

What You Will Own

Growth strategy and channel execution. You inherit an offlinel performance marketing mix & targets across Spend Systems CPA and cost-per-subscriber. You will continue to optimize grow & run the portfolio; You will help get the most out of each channel as well as the portfolio - you will be ingrained in the current data tool & reporting sets to help you & the team do their job plus help enhance them all. And you will be passionate & drive a rigorous testing & learning roadmap.

In-house & Agency leadership. You will be a hands-on player-coach with our talented team Also you will continue to utilize our embedded agency partnership to drive bigger faster stronger efficient growth. That means establishing clear performance expectations accountability building productive working rhythmsensuring the agency continues to work as an extension of the internal team rather vs a separate function but that our internal specialists continue to be accountable & take ownership of their channel & numbers.

Creative and conversion optimization. Working closely with our ACQ Teammates Brand Creative Ecom & Product teams to help you drive your performance testing roadmap (across creatives landing pages etc.) You will establish a test-and-learn roadmap that runs continuously across creative copy audience targeting and page performance.

Data attribution and reporting. You will maintain deep visibility into channel performance attribution modeling including multi-touch and media mix approaches and data pipelines. You will deliver clear actionable performance readouts to executive leadership that connect offline activity to business outcomes.

Team development. You will lead mentor and grow an in-house team of channel managers growth marketers and analysts. You will create an environment where accountability and transparency are the baseline.

What We Are Looking For

• At least eight years of hands on multi-channel digital performance marketing experience managing a portfolio of digital and unique channels.
• Five or more years leading performance channel specialists.
• You love to work in a team environment. You love collaborations co-creating & different opinions its not about whos idea it was its about the right ideas execution & accountability for the team.
• You bring hands-on fluency in TV (linear streaming sf/drtv etc.) Audio (Terrestrial Streaming Podcast produced etc.) Influencers Direct/Shared Mail ROF and you keep pace with how those channels are evolving.
• A background in D2C subscription e-commerce or a similarly considered-purchase environment where customer education is part of the acquisition journey.
• Strong at owning internal business targets & in-channel platform targets. Ability to use the data to storytell (1:1 with the team in a deck meetings etc.) how performance is going whats working what isnt & best next steps.
• Strong business KPI acumen (CPA CAC LTV:CAC Payback Churn etc.) and media channel KPIs (Visits CPV cATC Cost per call etc).
• Highly analytical you love a spreadsheet plus experienced with attribution modeling and web analytics platforms and capable of translating complex performance data into clear business narrative for executive and cross-functional audiences.
• Proficient / experienced with tools such as MS Office/Google Workplace slack Tableau Hex Invoca Innovid Media Platforms (iSpot Claritas etc.)
• Creative intuition to know what moves a modern consumer not just what the data says after the fact.
• Bonus: Knowledge/Experience with Digital channels

Experience managing or structuring agency relationships is important in this role. If you have inherited a new agency partnership and shaped it into a high-performing one that experience will translate directly.

What Values Youll Share

• Customer Obsessed - Building deep empathy for our customers putting them at the core of our work and developing strong long-term relationships with them.
• Aim High - Always challenging ourselves and others to raise the bar.
• No Ego - Maintaining a no job too small attitude and an open inclusive and humble style.
• One Team - Taking a highly collaborative approach to achieving success.
• Lift As We Climb - Investing in developing others and helping others around us succeed.
• Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.

What We Offer

• A mission- and values-driven culture and a safe inclusive environment where you can build grow and thrive
• A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here)
• Free SimpliSafe system and professional monitoring for your home.
• Employee Resource Groups (ERGs) that bring people together give opportunities to network mentor and develop and advocate for change.

The target annual base pay range for this role is $167700 to $223600

This target annual base pay range represents our good-faith estimate of what we expect to pay for this role. We use a market-based compensation approach to set our target annual base pay ranges and make adjustments annually. We carefully tailor individual compensation packages including base pay taking into consideration employees job-related skills experience qualifications work location and other relevant business factors.

Beyond base pay we offer a Total Rewards package that may include participation in our annual bonus program equity and other forms of compensation in addition to a full range of medical retirement and lifestyle benefits. More details can befound here.

Were committed to fair and equitable pay practices as well as pay transparency. We regularly review our programs to ensure they remain competitive and aligned with our values.

We wholeheartedly embrace and actively seek applications from all individuals no matter how they identify. We are committed to cultivating a diverse and inclusive workplace and we believe our work is enriched when we incorporate a multitude of perspectives backgrounds and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process to perform the essential functions of a position or to receive other benefits and privileges of employment please contact.