Director, People & Culture

POSITION SUMMARY The Director People & Culture is responsible for leading the day to day People & Culture functions of the organization in accordance with our mission to be an inspirational place where all people love to be and our vision of Arts for Every Life. Specific areas of responsibility include: recruiting training employee relations and performance management. Leverages HR Generalist knowledge and experience to ensure compliance with all applicable federal state and local regulations. Reporting to the Vice President People & Culture the Director plays a key role in cultivating and advancing the culture within the arts center while maximizing organizational effectiveness. The Director will be an integral member of the Leadership team. ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES Provide guidance oversight and support to staff on human resources related the daily People & Culture operation to include: recruiting training & development colleague & volunteer relations disciplinary procedures leave administration workers compensation legal compliance and performance the Culture and Service Champion of the arts center. Models organizational values and service principles and ensures others do the same. Address service culture and brand standard deficiencies with department managers and oversee and monitor all organization human capital needs and recruiting functions. Ensures adherence to staffing guides/budgets. Responsibilities include: job description/position review & approval FLSA compliance developing and reviewing interview guides conducting candidate interviews and extending job offers. Is the ATS System Administrator and Champion. Develops recruiting best practices to include training hiring managers on conducting effective coordinate oversee and implement soft skills training programs to advance our culture of delivering exceptional and memorable customer service. This includes: new hire orientation onboarding and service training. Collaborate with on-site partners to ensure that their service standards/training are aligned with organizational analyze and assess training initiatives and programs. Develop or research training solutions and make recommendations on tools to enhance the service driven culture. Create an annual training calendar to include: manager/supervisory development annual safety training and compliance training. Recommend coordinate oversee and implement culture-based initiatives for colleagues volunteers and 3rd party partners. This includes colleague committees service recognition & reward programs internal communication channels (newsletter e-board intranet) volunteer appreciation programs and colleague events. Identify and recommend best practices for recruiting and retaining a diverse workforce and volunteer group. Oversee HRIS data and functionality to include: entry of colleague data recording colleague transitions (hire leaves of absence separations etc.) generating reports and processing unemployment for department administrative responsibilities to include: recruiting scheduling payroll budgets and purchasing. Interview select. train supervise counsel and evaluates performance of team for the efficient operation of the department. Schedules and directs team colleagues in their work in the annual budget and Work Plan and support all operational policies and procedures. Assimilate into the arts center culture through understanding supporting and demonstrating the core a professional and friendly relationship with other departments colleagues and to remain calm under pressure. Ability to work effectively with internal and external customers some of whom will require high levels of patience tact and diplomacy. Maintain Dr. Phillips Center standards of customer service at all duties as assigned. KNOWLEDGE AND EXPERIENCE Bachelors degree in Human Resources or Business required. PHR or SPHR SHRM-CP or SHRM-SCP certification is a plus. Qualified candidates must have at least 7 years progressive experience in human resources. Prefer candidates with experience in hospitality/service experience must include recruiting training & development employee relations leave administration workers compensation unemployment claims response and general payroll excellent verbal and written communication skills good business acumen and computer literacy (Microsoft Outlook Word Excel and Powerpoint).Must be knowledgeable of current FLSA and EEO guidelines and regulations. Experience with HRIS ATS and timekeeping analytical and problem-solving skills. Able to create and utilize Excel spreadsheets. Must be able to perform moderately complex mathematical functions. Must be able to read understand and adhere to budgets/financial leadership skills with the ability to influence and lead a diverse group of colleagues at all levels of the organization. Team player with the ability to develop and maintain positive goal-oriented relationships with other departments and partners. SPECIAL CONDITIONS OF EMPLOYMENT This position requires the ability to work a variable schedule evenings weekends and holidays to meet operational needs. ORGANIZATIONAL RELATIONSHIPS Direct reporting relationships:Associate Manager People & CultureManager People & CultureTalent Acquisition Manager