Director, P&C Underwriting- (Focus on Process Excellence Underwriting)

Why USAA

At USAA our mission is to empower our members to achieve financial security through highly competitive products exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA where our core values honesty integrity loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As a Director P&C Underwriting you will manage a team of staff insurance professionals in planning developing and administration of USAA Group P&C products and programs which support both corporate and P&C operational performance objectives. Ensures products and programs maintain compliance with all legal requirements. May serve as a business process or program owner.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the following locations: San Antonio TX Phoenix Colorado Springs Tampa FL Chesapeake Plano Legacy and Charlotte Campus. Relocation assistance is not offered.

What youll do:

• Directs the identification analysis development and implementation of complex initiatives that maintain the relevance and integrity of our underwriting policies processes and programs while balancing operational efficiency competitiveness and regulatory compliance. Implementation may include overseeing business configuration efforts including testing and deployment.
• Directs the development maintenance and optimization ofexisting processes and systems to comply with legal and company requirements while delivering maximum ROI.
• Ensures adherence to established policies and effective program support.
• Manages identification and implementation of opportunities to improve processes and systems to increase member conductivity employee experience risk mitigation and operational efficiency.
• Directs the oversight of P&C Underwriting supplier programs leveraging available products to improve risk management and operational efficiency.
• Collaborates cross-functionally to identify/implement P&C Underwriting requirements for new products services and data.
• Stays abreast of emerging technology and external factors that may present opportunities for P&C Underwriting. Includes evaluating industry solutions for application to products programs and processes. Develops business cases and business requirements for identified solutions.
• Directs and oversees multiple initiatives in support of Underwriting and/or regulatory compliance related initiatives including but not limited to: oversight of procedures/process accurate regulatory reporting and filing document governance risk control self-assessments procedure governance control design new product controls CoSA Third Party Governance or quality governance.
• Leads planning for highly complex processes including problem definition evaluation of requirements design testing and implementation of business processes. Understands the process operating objectives business rules performance requirements risks and controls and interactions between dependent processes to minimize failures eliminate redundancies and control process performance necessary to achieve efficient effective design and execution of the process.
• Applies and maintains expert knowledge of the business and manages ongoing alignment and development of business deliverable processes and capabilities with business needs to materially change and improve business performance.
• Guides and influences process re-engineering and technology implementation to enable process redesign and innovation. Leads the overall management of process performance by developing control limits monitoring key performance indicators and informing stakeholders of any deficiencies improvements operational risks issues etc. and drives collaborative efforts to ensure process delivers against requirements.
• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting development retention coaching and support performance management and managerial activities.
• Ensures risks associated with business activities are effectively identified measured monitored and controlled in accordance with risk and compliance policies and procedures.

What youll have:

• Bachelors Degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 years of experience in Property & Casualty Project Management Process Engineering Business Process or Risk Management to include direct experience executing underwriting processes and/or defining underwriting procedures.
• 3 years of direct team lead or management experience.
• Advanced knowledge of relevant industry practices trends and regulatory requirements.
• Experience reviewing policies and procedures documents and identifying and articulating the risks and opportunities.
• Proven skills in developing strong relationships with peers and business stakeholders and collaborating across the organization.
• Advanced experience in developing and presenting analysis and findings tosenior levels of management and key stakeholders to gather support for business initiatives and influence strategy.
• Advanced proficiency using Microsoft Word Excel PowerPoint and/or Access.

What sets you apart:

• Hands-on experience within underwriting pricing or core process domainsallowing you to understand system behavior configuration decisions and downstream business implications.
• Demonstrated ability to translate underwriting and/or pricing business needs into clear actionable requirements within fast-paced large-scale agile environments including PI planning backlog refinement and dependency alignment.
• Experience defining measurable outcomes and success criteria for designed and deployed capabilities ensuring teams can trace business value operational impact and risk reduction back to the work delivered.
• Advanced Understanding of P&C insurance contracts underwriting guidelines endorsements and forms enabling you to connect policy intent to system process and document outcomes.
• Ability to influence across levelsfrom analysts to senior executivesthrough structured problem solving concise communication and data-driven insights.
• A track record of bringing clarity to ambiguous cross-functional work especially in environments undergoing modernization process redesign or significant system transformation.
• Advanced P&C insurance experience.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: The salary range for this position is: $127310-$229160.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e. H-1B TN STEM OPT Training Plans etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical financial and emotional wellness. These benefits include comprehensive medical dental and vision plans 401(k) pension life insurance parental benefits adoption assistance paid time off program with paid holidays plus 16 paid volunteer hours and various wellness programs. Additionally our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits visit our benefits page on .

Applications for this position are accepted on an ongoing basis this posting will remain open until the position is filled. Thus interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.