Director, P&C Communications & Cultural Narrative

About Zscaler

Zscaler accelerates digital transformation to ensure our customers can be more agile efficient resilient and secure. As an AI-forward enterprise we are constantly pushing the envelope leveraging the worlds largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users devices and applications in any location.

Here impact in your role matters more than title and trust is built on results. We say impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive honest debatewere focused on getting to the best ideas faster. We build high-performing teams that can make an impact quickly and with high quality. To do this we are building a culture of execution centered on customer obsession collaboration ownership and accountability.

We value high-impact high-accountability with a sense of urgency where youre enabled to do your best work and embrace your potential. If youre driven by purpose thrive on solving complex challenges and want to be part of the team thats helping to secure the AI age we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

We are seeking a high-caliber Director P&C Communications & Cultural Narrative to join our People & Culture team at our Santa Clara headquarters.

In this role you will lead an integrated P&C Communications and Creative team while serving as a strategic thought partner executive communications leader and change narrative strategist. You will shape how Zscalers people strategy culture and organizational priorities are translated into clear compelling narratives across employee and candidate experiences. Partnering directly with senior P&C executives and leadership you will help shape bold visions and complex organizational shifts into clear inspiring and transparent employee and external communications.

You operate with the strategic foresight of an executive advisorunderstanding the downstream cause and effect of organizational messaging calibrating tone to build trust and fostering a strong sense of company culture across our global enterprise.

You are a player-coachsomeone who can operate at the highest level of strategic advisory while remaining deeply involved in the daily craft of storytelling messaging and content creation.

This role requires a balanced approach: you will operate as a high-level strategic architect while simultaneously rolling up your sleeves to ensure the quality and execution of our narrative and creative output.

• Executive Messaging & Strategic Advisory: Serve as a trusted advisor to senior P&C leaders coaching on tone calibration and crafting high-impact executive communications all-hands presentations leadership briefs and organizational updates.
• Cause-and-Effect Impact Analysis: Evaluate major People & Culture initiatives (such as performance evolutions organizational shifts and policy updates) to anticipate employee sentiment assess downstream impact and proactively address risks.
• Change Communications Strategy: Shape the narrative sequencing audience messaging channels leader communications and manager communication tools for complex organizational changes partnering with program and change leads to support readiness and reinforcement.
• Cultural Narrative Talent Storytelling & Creative: Shape and steward a cohesive cultural narrative that connects Zscalers people strategy Ways of Working and employee experience. Lead how that story comes to life across employee and candidate touchpoints through communications visual design video and multimedia partnering with Talent Acquisition Corporate Communications and Marketing to ensure alignment with Zscalers broader brand.
• Cross-Functional Collaboration: Partner closely with Corporate Communications Marketing and Executive Leadership to align internal and external messaging amplifying Zscalers workplace culture.
• Measurement & Feedback: Establish feedback mechanisms to gauge communication effectiveness sentiment and message retention continuously refining strategies based on insights.

• You are resilient and adaptable. You view change as an opportunity and setbacks as temporary. You maintain composure and focus in high-pressure situations guiding yourself and your team through complexity with a steady positive hand.
• You lead with integrity. You do the right thing even when its hard. You hold yourself and others to a high standard of accountability and build trust by matching your words with consistent transparent action.
• You are a pragmatic builder. You are obsessed with creating iterating and shipping. You arent afraid to roll up your sleeves and build the first version yourself balancing the drive for technical excellence with the need to deliver value to users quickly.
• You are a positive force. You approach hard problems with constructive energy and a can-do spirit that is contagious inspiring your team to stay focused on the solution.
• You operate with urgency. You understand that in a high-growth environment speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action delivering high-impact results quickly to win for the customer and the team.

• Demonstrated curiosity and active exploration of AI tools with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
• A player-coach mindset: You are just as comfortable facilitating strategic alignment with C-suite executives as you are drafting internal communications reviewing creative assets and shaping hands-on day-to-day messaging.
• 10 years of progressive high-impact experience across a broad breadth of communications disciplinesspecifically including executive communications corporate communications and Employer Brand/Talent PRwith a proven track record of supporting organizational change in a fast-paced global environment.
• Proven experience leading communications strategy within a hyper-growth or highly complex global organization where you have successfully navigated matrixed leadership structures.
• Demonstrated editorial judgment and the ability to constructively challenge and influence senior leaders including recommending when a message timing channel or approach should change.
• Experience leading multidisciplinary communications creative and/or talent brand teams with the ability to set direction develop talent and maintain a high bar for quality and impact.
• Deep understanding of change dynamics organizational psychology and messaging risk management.
• Demonstrated ownership mindset with high diplomatic acumen empathy and judgment.

• Experience bridging corporate exec communications with high-stake impact public affairs or campaign strategy.
• Proven track record of developing enablement tools and briefing guides for frontline managers during periods of rapid growth or business transformation.
• Ability to combine strong written narratives with compelling visual messaging for executive presentations.

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At Zscaler we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages including:

By applying for this role you adhere to applicable laws regulations and Zscaler policies including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race color religion sex (including pregnancy or related medical conditions) age national origin sexual orientation gender identity or expression genetic information disability status protected veteran status or any other characteristic protected by federal state or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal state and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled have long term conditions mental health conditions or sincerely held religious beliefs or who are neurodivergent or require pregnancy-related support.