Director Patient Care Services Nursing

Director Patient Care Services in Springfield MA Baystate Health Careers
Department: Patient Care Services Nursing
Location: Baystate Medical Center Springfield Massachusetts
Job Type: Full-Time
Shift: Days

Baystate Health is seeking an experienced Director Patient Care Services to provide strategic and operational leadership within our Patient Care Services division at Baystate Medical Center in Springfield Massachusetts. This leadership role is responsible for the administration support and advancement of clinical and service programs across assigned departments ensuring the delivery of exceptional patient care while fostering a culture of quality safety collaboration and innovation.

Reporting to the Chief Nursing Officer (CNO) and Vice President of Patient Care Services the Director partners closely with physician and operational leaders to guide strategic planning program development operations financial stewardship and human resource management. This role offers an opportunity to influence organizational outcomes lead high-performing teams and drive initiatives that improve patient care and operational excellence across the health system.

• Provide strategic and operational leadership for assigned clinical and service departments ensuring alignment with organizational goals and priorities.
• Develop implement and evaluate policies programs and services that support the delivery of safe high-quality patient care.
• Direct fiscal planning budget development resource allocation and financial performance management across assigned areas.
• Lead and support department leaders through coaching mentoring performance management and professional development initiatives.
• Foster collaborative relationships across disciplines and departments to improve patient outcomes operational effectiveness and organizational performance.
• Identify lead and manage organizational change initiatives ensuring effective communication engagement and implementation.
• Analyze program performance through operational clinical financial and patient experience metrics and implement improvement strategies as needed.
• Develop operational and strategic goals action plans and long-term growth initiatives responsive to healthcare industry trends and organizational priorities.
• Partner with physician nursing and operational leaders to establish and sustain clinical processes that advance quality safety and patient experience goals.
• Ensure compliance with all regulatory accreditation patient safety and professional practice standards.
• Lead the planning and implementation of new programs services staffing models and clinical operations.
• Promote a culture of evidence-based practice professional development innovation and continuous learning throughout the organization.

• Job Type: Full-Time
• Shift: Days
• Hours: 40 Hours
• Other Scheduling Requirements: Leadership responsibilities may require flexibility to support departmental and organizational initiatives.

At Baystate Health you get the best of both worlds: the resources stability and career opportunities of a large integrated healthcare system with the supportive culture of a community-focused organization.

Depending on eligibility benefits may include:

• Competitive Pay & Benefits: Medical dental and vision coverage including local Health New England plans.
• Tuition & Training: Tuition assistance CEUs and professional development opportunities.
• Career Growth: Leadership development internal advancement opportunities and executive professional growth programs.
• Regional Opportunities: Career options across Baystate Health hospitals practices and services throughout western Massachusetts.
• Retirement: Retirement savings and employer match.
• Paid Time Off: Generous PTO for eligible employees.

Baystate Health is an integrated healthcare system serving patients and communities throughout western Massachusetts. Our network includes Baystate Medical Center Baystate Childrens Hospital Baystate Noble Hospital Baystate Franklin Medical Center Baystate Wing Hospital Baystate Medical Practices and Baystate Home Health & Hospice.

Whether you provide direct patient care clinical services or operational support your work at Baystate Health helps improve the health of the communities we serve.

• Registered Nurse (RN) licensure in the Commonwealth of Massachusetts.
• Associate Degree in Nursing (ADN) or Bachelor of Science in Nursing (BSN) required.
• Masters degree required.
• Minimum of 3-5 years of leadership experience in a healthcare or related clinical environment.
• Demonstrated experience in strategic planning operational leadership human resource management and financial management.
• Strong knowledge of healthcare delivery systems healthcare regulations accreditation standards and patient care operations.

• Masters degree in Nursing Healthcare Administration Business Administration Public Health or related field.
• Experience leading multiple departments service lines or large-scale clinical operations within an acute care environment.
• Demonstrated success implementing quality patient safety operational improvement and workforce engagement initiatives.
• Strong communication relationship-building conflict-resolution and change-management skills.
• Experience managing complex budgets and achieving operational and financial performance goals.

You Belong at Baystate.