Director Patient Care Services

The Director of Patient Care Services Womens and Newborn Services provides strategic operational and clinical leadership for Labor & Delivery Neonatal Intensive Care Unit (NICU) Postpartum and Post-Discharge/Follow-Up Services across the continuum of maternal and newborn care. Reporting to the Central Region Chief Nursing Officer (CNO) this leader is accountable for the overall planning organization coordination quality and performance of multiple patient care departments.

As a key member of the Senior Leadership Team the Director partners with physicians nursing leaders and interdisciplinary teams to advance organizational goals improve patient outcomes drive operational excellence and enhance the patient and family experience. The Director ensures delivery of high-quality evidence-based care while supporting regulatory compliance accreditation standards and Magnet principles of nursing excellence.

This role provides leadership throughout the maternal-child care journey from admission and delivery through neonatal care postpartum recovery discharge planning and outpatient follow-up services. The Director is responsible for developing and implementing strategic initiatives optimizing resource utilization fostering workforce engagement and achieving financial quality and patient satisfaction goals.

• Provide executive oversight for Labor & Delivery NICU Postpartum and Post-Discharge/Follow-Up Services.
• Lead strategic planning program development and operational improvement initiatives aligned with organizational objectives.
• Collaborate with medical staff nursing leadership and interdisciplinary teams to ensure exceptional clinical quality and patient outcomes.
• Champion a culture of safety accountability patient-centered care and continuous improvement.
• Monitor and evaluate quality metrics patient experience measures safety indicators and clinical outcomes; develop and execute action plans to address opportunities for improvement.
• Support and sustain Magnet principles evidence-based practice shared governance and professional nursing development.
• Ensure compliance with regulatory accreditation and professional practice standards.
• Develop and manage departmental budgets productivity targets capital planning and resource allocation.
• Recruit develop mentor and retain high-performing leaders and clinical staff.
• Serve as an active member of the Senior Leadership Team contributing to enterprise-wide decision-making organizational strategy and leadership initiatives.
• Foster effective relationships with community partners and outpatient providers to strengthen care transitions and continuity of care for mothers and newborns.
• Drive initiatives focused on reducing variability in care improving operational efficiencies and enhancing patient and employee engagement.

• Minimum of 5 years of progressive nursing leadership experience including management of multiple clinical departments or service lines.
• Demonstrated experience within Womens and Childrens Services including Labor & Delivery NICU Mother-Baby/Postpartum or related areas.
• Proven success leading quality improvement initiatives operational excellence programs and workforce engagement strategies.
• Experience managing budgets staffing and performance metrics in a complex healthcare environment.

• Bachelors Degree in Nursing (BSN) required.
• Masters Degree in Nursing Healthcare Administration Business Administration or related field preferred.

• Current Registered Nurse (RN) license in the applicable state.
• National nursing leadership or specialty certification preferred.

• Strong strategic planning financial management and operational leadership capabilities.
• Advanced knowledge of maternal-child health and neonatal care delivery models.
• Expertise in quality improvement methodologies data analysis and outcome-driven decision-making.
• Excellent communication relationship-building and physician partnership skills.
• Ability to lead through change and influence across all levels of the organization.
• Comprehensive understanding of Magnet standards regulatory requirements and patient safety principles.

Status: Full Time
Shift: Day (United States of America)
Reports To: Central Region Chief Nursing Officer (CNO)