Director Outpatient Services

The Director of Outpatient Services is responsible for supporting the achievement of the departments clinical operational and financial objectives while driving continuous improvement and long-term sustainability across outpatient programs. This leader partners closely with key management staff at Eyerly Ball and collaborates with stakeholders across the Behavioral Health Service Line to interpret and implement standards that ensure quality outcomes and a high level of client and employee satisfaction.

This position works collaboratively with multidisciplinary teams throughout Eyerly Ball and fosters strong partnerships with community organizations and state agencies to support access to high-quality behavioral health services. The Director plays a key role in promoting growth enhancing business processes and advancing a culture of excellence innovation and compassionate care.

The ideal candidate is a strategic and collaborative leader with extensive behavioral health experience and a passion for serving individuals with serious mental illness. They possess strong operational and people leadership skills thrive in a fast-paced environment and are committed to advancing quality care and positive outcomes for the communities we serve. They are skilled at building relationships leading through change and collaborating with internal teams and community partners to ensure exceptional service delivery and organizational success.

At UnityPoint Health you matter. Were proud to be recognized as a Top 150 Place to Work in Healthcare by Beckers Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities no matter what life stage youre in. Here are just a few:

• Expect paid time off parental leave 401K matching and an employee recognition program.

• Dental and health insurance paid holidays short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Early access to earned wages with Daily Pay tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected we honor the ways people are unique and embrace what brings us together.

And we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Leadership:

Leads and allocates resources for multiple teams across Eyerly Balls catchment area.
Motivate facilitate mentor and coach team to deliver high-quality safe patient-centered cost-effective services.
Sets vision and strategy for the department.
Facilitates the ongoing learning well-being professional satisfaction and development of staff through training work assignments increased responsibility evaluation of performance and mentoring.
Create a culture of innovation learning teamwork and professional practice that is conducive to attracting and retaining talent and is consistent with our mission vision and values.
Accountable for setting program budgets and managing budget performance.
Responsible for budgeting in coordination with other directors as it relates to prospective payment rate.
Develops and oversees implementation of department policies.

Clinical Excellence:

Collaborates with organization leadership to strategically plan and implement CARF CCBHC and other accreditation requirements.
Collaborates with state entities and other providers across the state to positively represent Eyerly Ball and our services.

Partnership:

Collaborates with other leaders within the Service Line to develop consistent workflows across like services.
Develops and monitors referral relationships with partner organizations across multiple counties.
Problem solves systemic issues.

Innovation:

Actively pursues opportunities to develop and implement innovative strategies to provide high quality services within service area.
Supports teams in developing strategies and solutions to meet the complex needs of patients in the community including timely access to services.
Works in partnership with the organizational leadership to identify gaps in care and ways to help the organization meet quality measures.

Education:
Masters degree required in Human Services Behavioral Health Business Administration Healthcare Administration Social Work Counseling or a related healthcare field.

Experience:
Minimum of five years of progressive leadership experience in a mental health setting required.
Minimum of three years of experience working in a Behavioral Health setting serving individuals with serious mental illness (SMI) required.
Demonstrated experience leading teams managing operations and driving quality outcomes in behavioral health services preferred.

Licensure/Certification:
Current licensure as an LISW LMHC or LMFT preferred.

Knowledge Skills and Abilities:
Working knowledge of managed care systems and reimbursement processes.
Strong leadership supervisory and team development skills.
Excellent interpersonal written verbal and computer skills.
Ability to interpret and apply policies procedures and regulatory requirements while maintaining a client-centered approach.
Demonstrated ability to exercise sound judgment make independent decisions and solve complex problems.
Proven ability to take initiative prioritize competing demands and effectively manage change.
Commitment to delivering high-quality compassionate care and fostering a collaborative work environment.

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