Director, Operations

At WelbeHealth we serve our communities most vulnerable seniors through shared intention pioneering spirit and the courage to love. These core values and our participant-focus lead the way no matter what.

The program Director of Operations is accountable for the oversight of specific components of program operations and key initiatives as determined by the Regional Vice President of Operations (RVP). This role must manage across multiple functions and complex projects simultaneously as the specifics of these responsibilities may vary from program to addition the Director of Operations is accountable for managing program performance to meet growth and expansion goals inclusive of financial performance.

We care about our team members. Thats why we offer:

Medical insurance coverage (Medical Dental Vision)

Work/life balance - We mean it! 17 days of personal time off (PTO) 12 holidays observed annually and 6 sick days

401K savings match

Comprehensive compensation package including base pay bonus and equity

And additional benefits!

On the day-to-day you will:

Lead key initiatives as directed by the RVP of Operations across all program areas including but not limited to participant and staff satisfaction compliance growth and program innovation (potential examples may include quality initiatives and trainings emergency management program plans community partnership development level of care determinations and meeting support and partnering with RVPs to optimize performance and achieve operational excellence across specified markets)

Oversee program areas and functions as identified by the RVP of Operations (potential examples may include transportation engagement behavioral health marketing and enrollment and day center operations such as hiring training supervising and mentoring staff to ensure clear and effective workflows)

Provide interim executive leadership to fill key vacancies that include Acting Executive Director and Program Director which may include both remote and on-site coverage as needed

Provide appropriate coverage to support the Program Director and needs of center operations inclusive of ensuring appropriate level of contracts meet prospective and enrolled participant needs

Oversee center expansion activities including but not limited to alternative care sites and mobile clinic (physical plant compliance organizational structure inclusive of hiring onboarding team members)

Collaborate with key stakeholders to ensure the delivery of compliant high-quality care while maintaining regulatory standards

Identify critical need areas for standardization and improvement utilizing audits on-site reviews and other sources of inconsistencies or challenges and implement solutions with teams as appropriate while ensuring financial efficiencies

Job requirements include:

This leader will be covering our Southern California markets and traveling between sites 80% of time. Site locations span from Long Beach to North Hollywood and San Bernardino to Coachella Valley.

Bachelors degree in a relevant field; five (5) or more years of relevant management experience may be substituted; masters degree preferred

PACE experience preferred

Minimum of seven (7) years of experience in healthcare operations

Ability to work effectively in a matrix structure

Experience managing teams and initiatives across multiple operational functions

Five (5) to seven (7) years of supervisory experience with the demonstrated ability to mentor and develop team members in a senior care or healthcare program preferred

Highly motivated self-directed able to execute tasks in a quickly changing environment and able to make sound decisions in emergency situations

We are seeking a Director of Operations that ideally has PACE program experience. If youre ready to join a team that values both its participants and team members wed love to hear from you!

COVID-19 Vaccination Policy

At WelbeHealth our mission is to unlock the full potential of our vulnerable this spirit please note that we have a vaccination policy for all our employees and proof of vaccination or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.

Our Commitment to Diversity Equity and Inclusion

At WelbeHealth we embrace and cherish the diversity of our team members and were committed to building a culture of inclusion and belonging. Were proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race color religion sex gender gender identity gender expression sexual orientation marital or veteran status age national origin ancestry citizenship physical or mental disability medical condition genetic information or characteristics (or those of a family member) pregnancy or other status protected by applicable law.

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