Director of Wellness

Juniper Preserve located in Bend OR is pleased to announce an excellent career opportunity for aâDirector of Wellness! We are seeking a driven individual who is eager to learn contribute and grow within a fastâpaced hospitality-focused property organization. As part ofâTroon youll contribute to a global leader in golf and community management.

SUMMARY

The Director of Wellness is responsible for overseeing all wellness operations at Juniper Preserve including spa fitness wellness programming retail and guest experiences. This leadership role focuses on delivering exceptional luxury service developing innovative wellness offerings & programing driving financial performance and leading a high-performing team that aligns with the resorts overall guest experience and brand standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Leadership & Operations

• Oversee all wellness operations including spa fitness wellness programming retreat programing retail and related guest experiences.
• Lead mentor and develop wellness team members including managers therapists instructors attendants and support staff.
• Responsible for recruiting onboarding scheduling payroll coaching and performance management within the department.
• Maintain Forbes-level luxury service standards and ensure exceptional guest experiences across all wellness touchpoints.
• Develop and implement departmental SOPs training materials and service standards.
• Collaborate with resort leadership to align wellness initiatives with overall resort goals and guest experience strategies.
• Ensure compliance with all health sanitation safety and licensing requirements.

Programming & Guest Experience

• Develop innovative wellness programming including fitness classes recovery offerings retreats seasonal experiences and special events.
• Curate wellness experiences that reflect the Juniper Preserve brand and Central Oregon lifestyle.
• Evaluate guest feedback and operational data to continuously improve offerings and service quality.
• Build relationships with local wellness practitioners vendors and community partners to enhance resort programming.
• Support VIP guests group wellness experiences and membership-related wellness initiatives as needed.

Financial & Administrative Responsibilities

• Responsible for departmental budgeting forecasting labor management and expense control.
• Monitor and improve departmental profitability revenue performance and operational efficiency.
• Manage inventory retail performance ordering and cost controls within wellness outlets.
• Analyze financial reports KPIs and guest satisfaction metrics to identify opportunities for growth and improvement.
• Partner with internal partners such as Sales & Marketing teams to promote wellness offerings retreats and resort experiences.
• Able to effectively handle multiple tasks.
• Maintains a professional standard at Juniper Preserve including but not limited to appearance interaction with members associates guests of the club verbal discussions and written correspondence. Does not discuss work related issues with members and resort guests.
• Maintains positive attitude and the flexibility to take on new and different tasks as assigned by the resort

QUALIFICATIONS
Required
To perform this job successfully an individual must be able to perform each duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Minimum 5 years of leadership experience in luxury spa wellness or resort operations.
• Previous experience managing teams within a luxury hospitality environment is preferred.
• Must be a strategic thinker with a strong degree of initiative and the capacity to develop and implement critical project milestones.
• Must be highly organized with the ability to effectively juggle multiple priorities and maintain an attention to detail.
• Strong understanding of wellness trends spa operations fitness programming and luxury guest service standards.
• Proven ability to lead teams manage budgets and drive operational performance.
• Excellent communication organizational and interpersonal skills.
• Experience with scheduling payroll systems inventory management and forecasting.
• Ability to work flexible schedules including weekends and holidays as business levels require.

SKILLS
Required

• Previous experience developing Wellness initiatives preferably within a hotel/resort setting.
• Knowledge of Windows and Google platform applications.

About Troon

Founded in 1990 and headquartered in Scottsdale AZ Troon is the worlds largest professional club management company that specializes in services in golf hospitality and residential communities.âWith more than 900 locations in 45 states and 27 countries Troon is a leading employer in hospitality.âGuided by values that emphasize being infectiously energetic consciously kind and humbly prosperousâTroon offers professionals the opportunity to grow and succeed within a globally respected organization.âLearn more atâ.â

Required Experience:

Director