Director of Travel & Expense

Job Summary
We are seeking a strategic and seasoned Director of Travel & Expense to lead our corporate travel and expense operations and drive enterprise-wide T&E this role the leader will own the end-to-end travel and expense program including migrating our travel platform from Neo to Concur managing our expense platform (also Concur) owning our travel management company (TMC) relationship and evaluating and overhauling our corporate card program. This role sits within the Operations organization under the COO and will be responsible for over 1000 travelers and a combined T&E budget of $30 million. This role is critical to building a high-performing cost-effective and compliant T&E program for the organization.

Primary Responsibilities:
Travel & Expense Program Oversight: Lead the continuous improvement of the companys corporate travel and expense programs policies and tools including full ownership of the Concur platform across both travel and expense.
Neo-to-Concur Migration: Lead the transition of the corporate travel program from Neo to Concur managing configuration testing communication and change management to ensure a smooth well-adopted cutover.
TMC Relationship & Rollout: Serve as the primary relationship owner for our travel management company (Amex GBT). Drive measurable improvements to the traveler experience and lead a redesigned organization-wide rollout that directly addresses the gaps from the initial launch.
Corporate Card Program: Evaluate the current corporate card program against alternative providers and structures. Recommend and execute the best path forward whether optimizing the existing program or transitioning to a new issuer balancing rebates controls and the traveler/employee experience.
Airline & Hotel Relationships: Build and maintain direct relationships with key airline and hotel partners to negotiate preferred corporate rates and discounts complementing (not solely relying on) the TMC relationship.
Expense Program Management: Own the Concur expense platform end-to-end including policy configuration approval workflows and reporting. Partner closely with the Procure-to-Pay (P2P) and Finance teams on audit fraud monitoring and compliance enforcement.
Traveler & Employee Experience: Champion a seamless and supportive travel and expense experience by managing escalation issues enhancing tools and services and integrating feedback from employees.
Budget Oversight: Manage and optimize the combined annual travel and expense budget. Track spend identify savings opportunities and ensure alignment with financial goals.
Policy Governance & Compliance: Maintain and promote travel and expense policies that support company-wide adoption duty of care safety and risk mitigation. Coordinate with legal finance P2P and security teams as needed.
Reporting & Insights: Analyze travel and expense data to assess program performance vendor compliance and traveler/spend behavior. Deliver regular reporting to stakeholders and senior leadership.
Event Travel Coordination: Partner closely with business unit Events leaders to align logistics for corporate events meetings and executive travel.
Program Communication: Drive internal awareness and education around TMC best practices the Concur platform and travel and expense policies and changes. Engage with the internal Marketing team to promote program benefits to external agents and agencies.
Other duties as assigned by leader.

Primary Skills & Requirements:
Bachelors degree in Business Hospitality Supply Chain or a related field.
8 years of experience managing corporate travel and expense programs with a strong understanding of TMC operations expense platforms and enterprise T&E environments.
Proven track record overseeing travel and expense programs for 1000 employees and budgets of $25M$50M.
Deep knowledge of travel and expense systems (e.g. Concur Oracle) and best practices; direct experience leading platform migration (e.g. Neo to Concur) is highly preferred.
Hands-on experience with corporate card programs including card issuer evaluation reconciliation and controls; comfortable leading a program evaluation and overhaul.
Established relationships with or demonstrated ability to build direct relationships with airline and hotel partners to negotiate corporate discounts.
Strong skills in vendor relationship management contract negotiation and stakeholder engagement.
Experience partnering with Procure-to-Pay Finance or Accounts Payable teams on expense audit compliance and fraud monitoring.
Experience working in a multi-unit geographically (US) distributed organization. (Delete matrixed highly regulated etc.)
Demonstrated analytical and problem-solving abilities; comfort working with travel and expense data and metrics.
Excellent interpersonal communication and project management skills.
GTP or similar professional travel certification is a plus; CPCP or similar card-industry credential is a plus.

Position requires an in office presence in Dallas TX five days a week

About Integrity

Integrity is one of the nations leading independent distributors of life health and wealth insurance products. With a strong insurtech focus we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why Because we put our people first! At Integrity you can start a new career path at company youll love and well love you back. Were proud of the work we do and the culture weve built where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package including benefits that make work more fun and give you and your family peace of mind.

Headquartered in Dallas Texas Integrity is committed to meeting Americans wherever they are in person over the phone or online. Integritys employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information visit .

Integrity LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex gender identity national origin disability veteran status or any other characteristic protected by federal state or local addition Integrity LLC will provide reasonable accommodations for qualified individuals with disabilities.