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Director of Training & Operations Support
Job Location:
Monthly Salary:
Posted:
13 June 2026 (30+ days ago)
Posted:
Application Deadline:
10 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
- Vision insurance
- Wellness resources
About the Role: The Director of Training & Operations Support serves as a strategic leader responsible for building executing and continuously improving the systems training and operational support that enable Franchise Partners managers and frontline H.U.N.K.S. team members to consistently deliver the H.U.N.K.S. Way across all markets in North America. This role goes beyond traditional training to serve as a key driver of operational readiness and performance excellence. It ensures teams are not only well-trained but fully supported with the tools processes and development pathways needed to execute at a high level every day.
This leader is responsible for designing and delivering training programs that improve operator performance in the field with measurable impact reflected in key business outcomes such as Net Promoter Score Damage Claim Rate Revenue per Truck Team Member Retention and other core operational KPIs.
As the steward of both learning and operational support systems for the brand this leader oversees the full ecosystem of development and enablement including Franchise Partner onboarding and ongoing support frontline and leadership training new franchise pre-opening readiness system-wide learning content and large-scale training initiatives and events.
The Director will design scalable frameworks that connect training directly to operational execution improving consistency strengthening leadership capability increasing retention and elevating customer experience across all locations.
What Youll Do
Franchise Partner Training & Development
Own the strategy execution and continuous improvement of training and development programs for Franchise Partners and their leadership teams.
Ensure Franchise Partners have the tools resources and development opportunities needed to successfully operate and grow their businesses.
Design and facilitate leadership training focused on operations people leadership sales culture customer experience and profitability.
Partner closely with Franchise Business Coaches Franchise Operations leadership and other key cross-functional partners to identify high-leverage performance improvement opportunities deploy targeted training interventions and track adoption progress and results over time.
Ensure consistent execution and adoption of the College H.U.N.K.S. operating system and Core Values across all franchise locations.
H.U.N.K.S. Team Member Training & Development
Lead the development and enhancement of all training programs for frontline H.U.N.K.S. team members.
Create engaging onboarding experiences that prepare new H.U.N.K.S. to safely and confidently represent the brand in customers homes.
Develop learning pathways that reinforce customer service excellence safety professionalism operational execution and the H.U.N.K.S. Way.
Establish development programs that help H.U.N.K.S. grow into future Team Leads Operations Managers and Franchise Partners.
Partner with Operations leaders to ensure training is effectively adopted in the field and translates into measurable performance improvement and behavior change.
Pre-Opening & New Franchise Training
Oversee all pre-opening training and onboarding programs for new Franchise Partners.
Ensure new owners and leadership teams are fully prepared to launch and operate successful College H.U.N.K.S. businesses.
Continuously improve the new franchise training experience through enhanced curriculum facilitation coaching and operational readiness programs.
Partner cross-functionally with Operations Franchise Development Marketing and Support teams to ensure alignment readiness and successful business launches with a focus on adoption of core operating standards from day one.
Learning Strategy & Training Innovation
Own the strategic vision and execution of all learning and development programs across the franchise system.
Enhance and evolve the Leading Up to the H.U.N.K.S. Way curriculum to increase engagement completion rates adoption and learning retention.
Implement innovative learning approaches including microlearning blended learning video-based training coaching and social learning.
Create scalable development solutions that support rapid system growth and consistent operational execution across markets.
Content Creation Media & Learning Resources
Lead the development of engaging educational content videos presentations playbooks guides and learning resources.
Modernize training content through improved storytelling graphics visual design and learner experience.
Ensure all learning materials reinforce the H.U.N.K.S. Way Core Values safety standards and customer service excellence.
Design content with a strong emphasis on field adoption and practical application to drive behavior change and measurable results.
AI Technology & Digital Learning
Identify evaluate and implement emerging learning technologies that enhance development initiatives.
Leverage AI-powered tools to improve content creation coaching performance support and learner engagement.
Oversee the Learning Management System (LMS) Knowledge Base and future learning technologies.
Analyze training data learner performance metrics and operational KPIs to continuously improve learning programs drive measurable business impact and ensure strong field adoption of best practices.
Events & System-Wide Training Experiences
Oversee the planning strategy and execution of major company events conferences leadership summits and workshops.
Ensure all training events deliver exceptional educational value engagement and measurable outcomes.
Facilitate large-scale presentations workshops and leadership development sessions.
Use events as a platform to reinforce culture drive alignment strengthen execution and accelerate adoption of key initiatives across the system.
Team Leadership & Department Management
Lead coach and develop the Learning & Development team.
Establish annual departmental goals and KPIs aligned with company strategy.
Foster a culture of innovation accountability collaboration and continuous improvement.
Ensure alignment between learning initiatives and organizational priorities through strong partnership with cross-functional leadership teams including Franchise Operations and Support functions.
What You Bring
Bachelors degree in Organizational Development Education Human Resources Business Leadership Communications or a related field.
7 years of progressive experience leading learning and development training leadership development talent management or organizational development functions.
Experience building and scaling training programs across multi-unit franchise field operations hospitality retail home services or service-based organizations.
Hands-on operational experience in franchising home services field-based operations or other customer-facing high-volume service environments strongly preferred; ideal candidates have personally run a business managed a P&L led field teams or operated within a franchise or multi-unit system.
Demonstrated success developing frontline employees into leaders and building leadership pipeline.
Strong facilitation presentation and public speaking skills with the ability to engage audiences ranging from frontline employees to business owners and executives.
Experience creating training content videos curriculum and modern learning experiences.
Knowledge of adult learning principles instructional design methodologies and organizational development practices.
Experience leveraging LMS platforms AI tools digital learning technologies and learning analytics.
Proven ability to influence and build relationships across multiple levels of an organization.
Exceptional communication coaching and stakeholder management skills.
Passion for developing people strengthening culture and helping others achieve their full potential.
Travel & Work Environment Expectations
Flexible work from home options available.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
Employment Opportunities With College HUNKS
As Seen on ABCs Shark Tank CBSs Undercover Boss HGTVs House Hunters CNBCs Blue-Collar Millionaires and more. With nearly 200 franchise locations across North America College H.U.N.K.S. Hauling Junk & Moving (CHHJ/M) is one of the largest and fastest growing franchise opportunities. The company is a multi-year consecutive winner of the INC 5000 Fastest Growing Companies award and headquartered in beautiful sunny Tampa FL. The Brand Central team provides franchise support to the franchise owners across the country and operates a World Class Sales and Loyalty Center.
A purpose-driven values-based socially conscious organization that has been recognized as one of the Top Places to Work and is known for its unique and fun company culture CHHJ/M is an ideal place to flourish and grow as a professional.
COMPANY MISSION: To live our four core values of Building Leaders; Always Branding; Listen Fulfill and Delight; and Creating a Fun Enthusiastic Team Environment. To always provide our brand promise of a stress-free moving or hauling experience and always provide our clients with H.U.N.K.S. (which stands for Honest Uniformed Nice Knowledgeable Service).
College Hunks Hauling Junk and Moving - Corp Office is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchisee and not to College Hunks Hauling Junk Corporate.
Required Experience:
Director
About Company
College HUNKS Hauling Junk & Moving® has 200+ locations throughout the U.S. offering comprehensive moving and junk removal for homes, businesses, and beyond.
