Director of Training and Quality Conrad Washington DC

EOE/AA/Disabled/Veterans

What are we looking for

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these values.

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

The Benefits Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Medical Insurance Coverage for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 110 nights of discounted travel
• Parental leave to support new parents
• 401K plan and company match to help save for your retirement
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including: college degrees and professional certifications*
• Career growth and development
• Recognition and rewards programs

Salary Range for this role is $90000 - $100000 depending on experience and background.

#LI-LV1

Are you an empowering leader Do you enjoy creating experiences with impact If you have a passion to deliver purposeful service we invite you to take your career to the next level by joining the team at the boldly designed and stunningConradHotel located in the heart of downtown DC. We are looking a Director of Training and Qualityto be part of this exceptional leadership team!

Named Hiltons Luxury Hotel of the Year for 2022 the Forbes 4-Star hotel has brought a new standard of luxury to DC with 360 rooms 32000 square feet of banquet space and 5 food and beverage outlets including a signature restaurant rooftop bar lobby bar club lounge and in-room dining.

The ideal candidate will be a will be an exceptional and driven leader with a passion to develop train and inspire others. Experience with training to Forbes Standards is a must and luxury hotel experience is required.

Want to learn more Hotel Website Facebook Instagram

What will I be doing

As a Director of Training and Quality you would be responsible for directing and administering the training and professional development function in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:

• Oversee and administer all training and professional development functions to include but not limited to creating and/or developing course content facilitating and/or conducting training sessions/workshops planning and implementing corporate and hotel training initiatives conducting needs assessments measuring training effectiveness and ensuring on-the-job application of service leadership specialty and department-specific training initiatives.
• Plan and conduct meetings with department managers property trainers and team members to review performance trends to develop appropriate action plans and to provide appropriate recognition.
• Monitor all departmental training programs and assist departmental trainers in conducting pre-shift audits executing job skills checklists and utilizing brand service toolkit training.
• Track input maintain and audit all individual team member training records to ensure full compliance with established corporate standards.
• Develop an annual training calendar and compile periodic reports (i.e. monthly quarterly etc.) of training activity.
• Assist with Human Resources functions as needed.