Director of Technology

Are you the kind of technology leader who can look at a messy workflow spot the friction and build practical systems that actually make peoples jobs easier

Do you know how to use AI automation data and legal technology to improve efficiency without creating chaos

Can you translate technical possibilities into real operational improvements that attorneys staff and leadership can actually use

Final question: When faced with a challenge do you get excited or run away

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Disability Law Group is dedicated to guiding individuals and families through some of lifes most challenging moments. From Social Security Disability benefits to Veterans claims we advocate for people who need strong compassionate representation. Our team is based in Troy Michigan and were known for combining deep legal expertise with a client-first culture that values empathy precision and results.

Weve grown steadily by staying committed to both our mission and our people. At Disability Law Group success is measured not only in cases won but in lives changed. This is where advocacy meets accountability and where every member of our team plays a role in creating impact.

This role is ideal for a strategic hands-on technology leader who enjoys building better systems improving business processes and helping teams work smarter through technology.

The Director of Technology will lead the firms technology strategy while personally driving key initiatives involving CRM implementation workflow optimization reporting automation AI adoption and operational improvement. Success in this role requires someone who is equally comfortable planning long-term technology strategy and getting into the trenches to solve day-to-day business challenges.

One of the first priorities will be helping the firm evaluate implement and optimize its next CRM/case management platform while improving reporting dashboards workflows and overall operational efficiency. AI is an important part of the firms future but the focus is on applying practical technology solutions that improve how attorneys and staff serve clients and not just implementing technology for technologys sake.

What youll do:

• Technology Strategy & Operational Leadership: Develop and execute the firms technology roadmap while partnering with leadership to identify opportunities for operational improvement scalability and long-term growth.
• CRM Strategy Evaluation & Implementation: Lead the evaluation selection implementation and optimization of the firms next CRM/case management platform. Work closely with leadership to improve workflows reporting dashboards automation and user adoption. Experience with Salesforce is highly preferred.
• Workflow Optimization & Process Improvement: Evaluate current business processes identify bottlenecks simplify workflows and implement practical technology solutions that reduce manual effort and improve consistency across the firm.
• Reporting Analytics & KPI Visibility: Design and improve dashboards reporting and operational metrics so leadership has clear visibility into firm performance productivity and opportunities for improvement.
• AI & Automation: Identify practical opportunities to leverage AI and automation within existing business processes and technology platforms. Help the firm responsibly adopt AI capabilities that improve efficiency while maintaining confidentiality accuracy and client trust.
• Technology Operations & IT Partnership: Work closely with the existing IT team member and external technology vendors to improve infrastructure evaluate managed service providers (MSPs) strengthen security and ensure technology investments support the firms long-term objectives.
• Training & Change Management: Train attorneys and staff on new systems and processes develop documentation drive adoption and ensure technology changes are successfully implemented across the organization.
• Governance & Technology Planning: Develop standards documentation and governance practices that support responsible technology use data quality security and continuous improvement.

What were looking for:

• Experience leading CRM implementation business systems or technology transformation initiatives.
• Strong understanding of workflow analysis business process improvement and operational efficiency.
• Ability to balance strategic planning with hands-on execution.
• Experience implementing or optimizing CRM ERP case management or other enterprise business platforms.
• Strong reporting dashboard and KPI development experience.
• Experience working across leadership business users vendors and technical teams.
• Ability to manage technology projects from planning through implementation.
• Strong communication collaboration and change management skills.
• Comfortable working independently while helping build the firms long-term technology capabilities.
• Proactive problem solver with a builders mindset.

Nice to have:

• Salesforce or other CRM implementation administration or architecture experience.
• Experience with Filevine Prevail Clio Litify SmartAdvocate or other CRM/case management platforms.
• Experience evaluating CRM platforms and leading technology selection projects.
• IT operations or infrastructure experience including vendor management or managed service providers (MSPs).
• Experience implementing workflow automation AI tools integrations dashboards or reporting solutions.
• Experience working in legal services professional services healthcare insurance or another highly regulated industry.
• Familiarity with APIs low-code/no-code automation platforms and business intelligence tools.

Why you should work here:

• High-impact role: Your work will directly influence how the firm operates serves clients and scales for future growth.
• Opportunity to build: Help shape the firms technology strategy while implementing practical solutions that improve day-to-day operations.
• Mission-driven organization: Support a team dedicated to helping individuals and families through some of lifes most challenging moments.
• Collaborative leadership: Work directly with firm leadership on meaningful technology initiatives that have visible business impact.
• Room to grow: This role is designed for someone who wants to build a technology function develop long-term strategy and grow alongside a rapidly expanding organization.

At Disability Law Group youll do more than manage technology.

Youll build systems improve processes modernize operations and help shape the future of a growing law firm through practical hands-on leadership.

If youre excited to solve problems build better workflows and make technology work for people and not the other way around.