Director of Technology, Onsite in Charlotte, NC

Director of Technology Onsite in Charlotte NC

The Director of Technology is responsible for the entire technology platform overseeing both customer-facing systems and internal infrastructure to ensure 24x7 availability security and scalability across Azure Cloud and on-premises environments.  This hands-on leadership role balances technical execution and strategic management including building a high-performing team driving operational excellence implementing security controls and supporting the companys rapid growth.  This position is 100% Onsite in Charlotte NC.

Director of Technology Responsibilities:

Leadership & Strategy:

- Build mentor and retain a team of 8 engineers across Infrastructure/Network DevOps/SRE and Desktop/End-User Support providing technical coaching career development and performance management.

- Own platform strategy roadmap and execution to meet business goals and customer SLAs.

- Define and track operational KPIs (availability Mean Time to Repair (MTTR) change success rate incident volume cloud cost efficiency) and present regular updates to the Chief Technology Officer (CTO) and executive team.

- Take full ownership of platform strategy roadmap and execution aligned with business objectives product needs and customer Service Level Agreements (SLA)s.

- Establish operational cadence: incident reviews change advisory board service desk metrics team retrospectives and continuous improvement of culture.

Platform Operations & Architecture:

- Own the design implementation and 24x7 operation of the companys hybrid infrastructure (Azure and on-premises) supporting both production and internal corporate systems.

- Ensure high availability scalability performance security and cost efficiency across all environments.

- Hands-on architecture and implementation of cloud infrastructure networking identity management (Azure AD/Entra RBAC) storage backup monitoring and observability.

- Drive cloud optimization initiatives:  rightsizing reserved capacity architectural improvements and cost governance across Azure workloads.

- Define and enforce platform standards for networking security identity logging alerting and operational discipline.

DevOps & Site Reliability Engineering:

- Lead DevOps and SRE transformation: implement CI/CD pipelines Infrastructure as Code (IaC) (Terraform ARM/Bicep) containerization (Kubernetes) and modern deployment practices.

- Hands-on implementation of Kubernetes clusters container orchestration service mesh and cloud-native architecture patterns.

- Establish Site Reliability Engineering (SRE) principles:  error budgets SLOs/SLIs blameless postmortems observability (metrics/logs/traces) and reliability engineering culture.

- Build and optimize CI/CD tooling and workflows to improve release velocity reduce deployment risk and increase developer productivity.

- Implement robust change management processes (risk assessment testing communication rollback procedures) that balance speed safety and audit readiness.

Information Security & Compliance:

- Implement security and compliance controls including access management logging and monitoring vulnerability management incident response and audit evidence collection.

- Establish security best practices across infrastructure: network segmentation firewall rules encryption (data at rest/in transit) secrets management privileged access management.

- Lead incident response for infrastructure and platform issues including root cause analysis remediation and process improvements.

- Own Disaster Recovery strategy and execution: define RPO/RTO targets architect multi-region and hybrid DR solutions develop runbooks and conduct regular DR testing.

- Ensure backup and restore capabilities across all critical systems with documented procedures and validated recovery processes.

Desktop & End-User Support:

- Oversee desktop endpoint and telecom services (laptops mobile devices productivity tools collaboration platforms voice/conferencing) to deliver reliable secure employee experiences.

- Implement IT service management practices (incident request problem asset management) with clear SLAs and user satisfaction metrics.

- Manage vendor relationships across infrastructure telecom SaaS and managed servicesevaluate contracts optimize licensing and ensure service quality.

Qualifications :

Director of Technology Qualifications:

- 10 years of progressive experience in IT infrastructure and operations with at least 35 years in a leadership role managing teams delivering hybrid cloud environments.

- Deep expertise with Microsoft Azure including computing (VMs App Services Functions) Networking (VNets NSGs load balancers) identity (Azure AD/Entra RBAC) security monitoring and cost management.

- Proven track record architecting and operating highly available mission-critical systems supporting 24x7 customer-facing platforms at enterprise scale.

- Strong background in security and compliance with experience implementing controls.

- Demonstrated leadership of DevOps/Site Reliability Engineering (SRE) teams with hands-on experience building CI/CD pipelines managing Kubernetes clusters implementing Infrastructure as Code (IaC) (Terraform ARM/Bicep) and operating observability platforms.

- Solid understanding and ownership of change management processes (Information Technology Infrastructure Library (ITIL) or similar) including change advisory boards risk assessment and audit-ready documentation.

- Hands-on experience designing and executing Disaster Recovery (DR) strategies in cloud and data center environments including Disaster Recovery (DR) testing and runbook development.

- Experience overseeing desktop/end-user support and telecom services in a growing distributed organization.

- Proven ability to recruit develop and retain high-performing technical teams with a coaching-oriented leadership style.

- Excellent communication and stakeholder management skills and ability to translate technical complexity into business impact for executive and non-technical audiences.

- Thrives in fast-paced dynamic environments with rapidly changing priorities and ambiguity.

- Strong ownership mentality: you take accountability for outcomes drive issues to resolution and lead by example.

Director of Technology Preferred Skills:

- Experience in B2B SaaS telematics fleet management Internet of Things (IoT) or other real-time data-intensive platforms serving enterprise customers.

- Familiarity with Information Technology Service Management (ITSM) tools (Jira Service Management ServiceNow) configuration management databases (CMDB) and IT asset management practices.

- Experience with observability and monitoring platforms (Datadog New Relic Prometheus/Grafana Azure Monitor Application Insights).

- Background supporting real-time GPS tracking vehicle telematics or Internet of Things (IoT) device management platforms.

- Relevant certifications: Microsoft Certified: Azure Solutions Architect Expert Microsoft Certified: Azure Administrator Associate Certified Information Systems Security Professional (CISSP) Certified Information Security Manager (CISM) Information Technology Infrastructure Library (ITIL) Foundation or higher.

- Experience scaling infrastructure to support rapid business growth (2x3x revenue in 23 years).

- Prior experience operating in regulated or compliance-driven environments (SOC 2 ISO 27001 HIPAA FedRAMP).

- Hands-on experience with Azure Kubernetes Service (AKS) Azure DevOps GitHub Actions or similar CI/CD platforms.

- Understanding of fleet management industry compliance requirements (Federal Motor Carrier Safety Administration (FMCSA) Electronic Logging Device (ELD) mandates hours-of-service regulations).

Benefits include medical insurance Dental Vision Savings Plan Options PTO etc.

Keywords:  Charlotte NC Jobs Director of Technology ARM Azure AD Azure DevOps Azure Entra Azure Kubernetes Service (AKS) B2B SaaS Certified Information Security Manager (CISM) Certified Information Systems Security Professional (CISSP) CI/CD Pipelines Cloud Configuration Management Databases (CMDB) Data Center Datadog DevOps Disaster Recovery (DR) Electronic Logging Device (ELD) Federal Motor Carrier Safety Administration (FMCSA) FedRAMP Fleet Management GitHub Actions GPS Tracking Grafana HIPAA Information Technology Infrastructure Library (ITIL) Foundation Information Technology Infrastructure Library (ITIL) Information Technology Service Management (ITSM) Infrastructure as Code (IaC) Infrastructure Internet of Things (IoT) ISO 27001 IT Management Jira Service Management Kubernetes Load Balancers Manager Microsoft Certified: Azure Administrator Associate Microsoft Certified: Azure Solutions Architect Expert Certification Network Networking Operations Prometheus Real-Time ServiceNow Site Reliability Engineering (SRE) SOC 2 Support Telecommunications Terraform North Carolina Recruiters IT Jobs North Carolina Recruiting

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Remote Work :

No

Employment Type :

Full-time