Director of Studio Operations

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off

• Lead inspire and manage our studio operations teamincluding Lead Studio Advisors Studio Advisors and sales functionssetting the tone for culture accountability and excellence every day.
• Oversee Lead Studio Advisors who manage day-to-day Studio Advisor (front desk) performance and scheduling across our studios.
• Conduct regular 1:1s and team check-ins to surface challenges early celebrate wins and coach team members toward ownership of their responsibilities.
• Develop and execute strategies to drive employee engagement retention and performance building a team that genuinely loves coming to work.
• Oversee hiring onboarding and ongoing development for all studio operations staff.
• Ability and willingness to have an in person presence at all studios throughout the month
  
  

• Own daily studio operations end-to-endfrom opening procedures to class execution to closingensuring every client touchpoint reflects BODYROKs standards of service.
• Build document and continuously improve policies processes and workflows that scale as our franchise group grows including troubleshooting playbooks for common operational scenarios.
• Develop and track KPIs across client experience staff performance and studio efficiency; generate regular reporting and translate insights into action.
• Maintain studio presentation equipment readiness inventory levels and retail stocking to brand standards at all times.
  
  

• Own the studio groups revenue performancesetting targets tracking results and building a sales-positive culture across the entire team.
• Develop and execute membership sales initiatives retention campaigns and client re-engagement strategies to drive consistent growth across all revenue categories.
• Coach and support team members on effective sales conversations objection handling and client relationship management.
• Build data-driven reporting to monitor sales performance by individual revenue category and time periodand use it to make fast informed decisions.
• Execute in-studio and community marketing activations to drive new leads and strengthen member retention.
• Lead marketing strategy across all studios partnering with marketing manager and social media team
  
  

• Ensure every client interactionfrom first visit to long-term membershipis warm professional and consistent with the BODYROK brand.
• Act as the escalation point for client concerns resolving issues promptly and turning difficult moments into loyalty-building opportunities.
• Identify and implement improvements to the client journey that deepen engagement and grow our community presence across all locations.

• 5 years of operations or general management experience ideally in boutique fitness hospitality or a membership-based consumer service environment.
• Proven track record of leading and developing teams in a fast-paced multi-location or multi-faceted environment.
• Strong sales instincts with experience driving revenue targets and coaching others to do the same.
• Highly analyticalcomfortable building reports interpreting data and making decisions backed by metrics.
• Exceptional organizational skills with the ability to manage competing priorities without losing momentum or attention to detail.
• Outstanding communicator with a warm outgoing presence that reflects the BODYROK brand in every interaction.
• Self-starter who takes initiative solves problems proactively and brings a genuine can-do attitude to every challenge.
• Passion for health wellness and the BODYROK Pilates missionyou dont just manage studios you believe in what we stand for.
  
  

• Must have a personal vehicle to travel between studios.

• Full-time Salary
  
  

BODYROK offers high-intensity low-impact workouts that tone sculpt and redefine your body and mind in just 45 minutes! We are a rapidly growing company looking for fitness enthusiasts who are: organized problem-solvers demonstrate excellent interpersonal skills and have a passion & excitement for our brand. We are seeking enthusiastic service-oriented hardworking individuals to work in our fast-paced studios. Lets ROK!