Director of Student Accounts

Agency

Department

Tarleton State University a distinguished Doctoral National Comprehensive University invites applications for the position of Director of Student Accounts in the Division of Finance & Administration. As part of a vibrant academic community dedicated to excellence in teaching research and service this role offers the opportunity to contribute meaningfully to a university that values innovation collaboration and inclusive growth. Join us in advancing knowledge and transforming liveson campus and beyond. Tarleton State University continues to grow its impact across Texas with four distinct campuses located in Stephenville Fort Worth RELLIS-Bryan and Waco along with a robust online community that extends our reach even further.

At the heart of it all is Stephenville where Tarleton State offers a dynamic environment for faculty and staff. From a lively live music scene and numerous local festivals to rich traditions rooted in the surrounding community Stephenville provides a vibrant and welcoming atmosphere.

No matter where youre locatedon campus or onlineyou are part of a mission that transforms lives and makes a difference across the state of Texas and beyond.

Important Immigration Information:

A Presidential proclamation issued on September 19 2025 imposes a $100000 fee on new H-1B petitions filed after September 21 be advised that TarletonStateUniversity will NOT pay this fee. Therefore if you need immigration sponsorship for your employment we recommend that you consult with your private immigration counsel at your own expense toascertainwhether your current immigration status would make a potential offer of employment from Tarleton StateUniversity subject to this fee.

In addition on January 27 2026 Texas Governor Abbot issued a moratorium on the filing of any new H-1B unless approved by the Texas Workforce if you will now or in the future require sponsorship for employment visastatusthis moratorium may affect our ability to employ you should you be selected as the final candidate.

The Director of Student Accounts leads and administers the operations of student accounts services. Provides strategic oversight for all customer service policies objectives and initiatives ensuring a high standard of service delivery. Offers leadership and guidance for tuition and fee assessment billing and receivables management and payment processing. Serves as custodian of institutional funds. Ensures adherence to university state and federal regulations as well as established accounting standards. Serves as a Campus Security Authority (CSA). Reports to the Assistant Vice President for Finance.

This is an in-office position located on Tarleton State Universitys main campus in Stephenville Texas. Standard working hours are Monday through Friday from 8am to 5pm.

Essential Duties and Responsibilities

• 30% Manages all student account functions ensuring exemplary customer service. Directs and oversees the units customer service policies objectives and initiatives. Develops service level standards focused on response time and issue resolution. Establishes policies and procedures that produce high quality customer service delivery that reflects industry best practices. Ensure delivery of a modern digital-first student financial experience including self-service tools mobile access and proactive communication strategies. Align customer service activities and initiatives to support and enhance the objectives of the university. Provides leadership and supervision of professional staff.

• 20% Advocates for student account policies and processes that encourage financial wellness for ALL students. Collaborates with Enrollment Management Student Engagement and Success and Finance and Administration to develop recommend and implement policies and procedures to best serve the needs of the university and students. Oversees outreach initiatives and communications with the campus community and external audiences regarding financial programs and services to engage stakeholders in financial planning. Ensures financial counseling is available to all students and parents.

• 20% Lead strategy implementation and optimization of student financial systems including the Student Information System (SIS) billing and payment platforms and related technologies. Evaluate and implement emerging technologies to improve efficiency accuracy and student experience. Lead process improvement initiatives leveraging automation technologies workflow tools and AI-enabled solutions to streamline billing collections and customer service operations.

• 15% Oversees revenue collection across the university ensuring compliance with applicable laws. Overall responsibility for all student and third-party billing cashiering collections payment plans financial aid disbursements and refunds. Maintains revenue accounts bank accounts student receivables operating accounts and fund balances. Prepares year-end reports and coordinates year-end account/journal entries with financial accounting.

• 10% Ensure compliance with PCI DSS and data security standards related to payment processing and student financial information. Collaborate with IT and internal audit on system security and controls.

• 5% Develop and monitor key performance indicators (KPIs) related to receivables collections student engagement and operational efficiency. Utilize data visualization and reporting tools (e.g. Power BI Tableau) to inform decision-making and improve outcomes.

This document represents the major duties responsibilities and authorities of this job and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.

Minimum Qualifications

Required Education & Experience

Education Bachelors degree in Business or equivalent combination of education and experience.

Experience Ten years of related experience including supervisory experience.

Required Knowledge Skills & Abilities

Knowledge of Demonstrated experience with student information systems payment platforms and data analytics/reporting tools. Knowledge of cash handling. Knowledge of State and Federal regulations pertaining to student loans.

Ability to Ability to multitask and work cooperatively with others. Strong verbal and written communication skills. Effective leadership and customer service skills.

Compensation & Benefits

Salary: Commensurate with experience

Salary Range:

The target base annual salary range is $93760 up to $117200 and may be negotiable based on funding availability and candidate experience/skillset in relation to the minimum requirements of this position.

We are proud to offer a comprehensive benefits package for full-time and qualifying part-time employees. Our Careers Pageoffers an overview of the great benefits we offer; for detailed information visit our Benefits Information page.

Qualified candidates are encouraged to submit a completed application for consideration. Initial review of applications will begin immediately and continue until position is filled.

Application Procedure:

During the application process applicants have one opportunity to enter the requested information upload documents and Submit the application. Applicants will not be able to make changes or add additional documents once the application materials have been submitted via Submit action.

Employment applications must include:

• Completed online application
• Cover Letter / Letter of Interest addressing qualifications
• Curriculum Vitae or Resume
• At least 3 current professional references and their full contact information

Applications received by Tarleton State University must have all job application data entered. Failure to provide all job application data could result in an invalid submission and a rejected application. See resume is not an acceptable entry in the job application. Incomplete applications will not be considered.

All positions are security-sensitive. Applicants are subject to a criminal history investigation and employment is contingent upon the institutions verification of credentials and/or other information required by the institutions procedures including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.