Director of Strategy and Operations

Via is using technology to transform transportation around the world. From changing a single persons daily commute to reducing humanitys collective environmental footprint weve got huge goals.

As Director of Strategy and Operations you will manage a first-of-its-kind intermodal transit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship business development and operations management. We hope you are up for it!

What Youll Do:

• Manage the on-site daily operations of Vias service in Rochester MN
• Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round-the-clock team
• Lead coach and develop a large team of drivers dispatchers mechanics and other on the ground team members: fostering a collaborative cohesive and energetic environment
• Be the face of the operation; develop relationships with driver partners customers community leaders and local organizations
• Liaise closely with Via senior management and Vias external partners
• Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis
• Prepare reports and analyze data to improve operational processes ensure resources are properly allocated and maximize efficiency and customer satisfaction.
• Ensure compliance with all relevant federal state local and company policies procedures and regulations on service operations

Who You Are:

• Experienced operations manager with a minimum of 5 years of experience and hold a Bachelors degree
• Must be local or willing to relocate to Rochester MN
• Independent self-starter you thrive in fast-paced environments and feel comfortable with a very high level of responsibility
• Savvy and tactful communicator: you intuitively find the right tone in every situation
• Foster a culture deeply committed to providing a world class customer service experience
• Detail-oriented executor: youre obsessively action-oriented and thrive while operating autonomously
• Experienced and exceptional leader: people love working with you and for you and you have extensive experience leading support teams
• Flexible and adaptable: you love the challenge of adapting to change rapidly and making things work on the fly
• Have a proven track record of managing teams and developing people - you know how to motivate and get the best work out of every person who you work with
• Effective at managing multiple tasks simultaneously; you can delegate prioritize and take responsibility
• Problem solver; you dont accept the status quo and are always looking for creative solutions

Compensation and Benefits:

• Final salary will be determined by the candidates experience knowledge and skills. Salary reflected does not include equity or variable pay where applicable.
• Base salary range: $140000-$200000 / year
• Relocation coverage available
• We are proud to offer a generous and comprehensive benefits package including free medical plans and 401K matching.