Director of Software Engineering ServiceNow

If you are a software engineering leader ready to take the reins and drive impact weve got an opportunity just for you.

As a Director of Software Engineeringat JPMorganChase within the Enterprise Technology - Infrastructure & Platforms team you lead a technical area and drive impact within teams technologies and projects across departments. Utilize your in-depth knowledge of software applications technical processes and product management to drive multiple complex projects and initiatives while serving as a primary decision maker for your teams and be a driver of innovation and solution delivery.

The ServiceNow platform is a key part of JPMorgans strategy to transform the delivery of digital solutions. We are seeking an experienced Senior Product Manager to drive product vision strategy and roadmaps for Service Now capabilities.

Job responsibilities

• Leads ServiceNow technology and process implementations to achieve functional technology objectives
• Makes decisions that influence teams resources budget tactical operations and the execution and implementation of processes and procedures
• Carries governance accountability for coding decisions control obligations and measures of success such as cost of ownership maintainability and portfolio operations
• Drives the strategy and implementation of services in one or more areas across IT powered by the ServiceNow platform
• Delivers ServiceNow technical solutions that can be leveraged across multiple businesses and domains
• Lead Agile product teams that will deliver enterprise product services and capabilities aligned to our standards objectives and product vision
• Build with a Secure-First and AI mindset and manage key relationships as part of the client solutions team and across the firm and empower high performing self-directed teams to deliver successfully
• Influences peer leaders and senior stakeholders across the business product and technology teams
• Champions the firms culture of diversity opportunity inclusion and respect

Required qualifications capabilities and skills

• Formal training or certification in infrastructure engineering or a related discipline with 7 years of applied experience
• 5 years of experience leading technologists in complex global engineering environments
• Expert-level ServiceNow experience and leading delivery of ServiceNow IT Workflows solutions with depth in ITSM Request Workflows; ITOM Dev Ops and Sec Ops experience
• Certifications or Trainings associated with ServiceNow capabilities ServiceNow Architecture and/or Implementation Specialist in one or more modules (SecOps IRM ITSM ITOM ITAM)
• Demonstrated ServiceNow AI use case and development experience
• Experience developing or leading cross-functional teams of technologists
• Experience with hiring developing and recognizing talent
• Experience leading a product as a Product Owner or Product Manager
• Practical cloud native experience
• Expertise in Computer Science Computer Engineering Mathematics or a related technical field

Preferred qualifications capabilities and skills

• Experience working at code level