Director of Security | Full Time | Ryan Field at Northwestern University

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services with a platform spanning venue development and end-to-end capabilities across venue management hospitality and sponsorship sales. Founded in 2015 the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas stadiums convention centers music festivals performing arts centers and cultural institutions spanning four continents.

The Director ofSecurity is responsible for managing a team of Guest Services & Security Managers and all part-time Security Supervisors Guards Guest Services Supervisors and Event Staff. The primary responsibility is ensuring a safe secure welcoming and comfortable entertainment experience for our guests by planning monitoring directing delegating controlling and managing all functions of the guest services & security department. Responsibilities include but are not limited to personnel management risk management loss prevention fire/life safety security/safety training guest services oversight investigations working with show touring Security counterparts budgeting lost and found customer service emergency preparedness and disaster prevention.

This role pays a yearly salary of $110000 - $120000and is bonus eligible.

Benefits for FT roles: Benefits: Health Dental and Vision insurance 401(k) savings plan 401(k) matching and paid time off (vacation days sick days and 11 holidays).

This position will remain open until September 18 2026.

The new Ryan Field will create a world-class home for Northwestern University Athletics and a best in the nation football experience for fans players and a year-round asset for the community.

• Oversee all physical security systems in the venue including camera systems access control radio communications and security software systems.
• Hire and effectively manage a team of full-time and part-time employees providing 24/7 building security coverage and event needs.
• Develop and maintain security and guest services policies and standard operating procedures.
• Establish positive and collaborative relationships with all internal departments and government entities including Police Fire EMS etc. and schedule services as necessary.
• Schedule security and guest services vendors (equipment K-9 patrols lost and found) as necessary.
• Review and update the facility Emergency Response Plan manual and quick guide and lead and manage all aspects of emergency preparedness programs and training.
• Manage budget approve purchases and negotiate vendor contracts for security programs. Evaluate requests for security support or supplies.
• Manage guest inquiries and respond to guest complaints and security concerns to prevent future issues.
• Serve as primary security contact to event management personnel during assigned events.
• Adopt a customer service philosophy and public relations approach to the performance of all duties and establish and promote this philosophy to guest services and security staff.
• Plan and provide comprehensive training for guest services and security staff.
• Responsible for managing and developing employee performance with the assistance of HR.
• Tracks attendance of staff according to attendance policy.
• Oversee all aspects of employee personnel including but not limited to hiring disciplining scheduling and payroll.
• Be present for events and other major events/games at Ryan Field.
• Other duties as assigned.

• Bachelors degree from an accredited college/university/school.
• Minimum of 5-7 years of experience managing security operations in an arena stadium or similar public assembly facility.
• Previous law enforcement experience is preferred but not required.
• Experience communicating and working as a liaison with government resources including police and fire departments U.S. Department of Homeland Security FBI and other local/state/federal resources.
• Thorough knowledge of physical security systems including CCTV access control systems walk-through metal detectors and radio communication systems.
• CPR/AED/First Aid Certification preferred.
• Ability to function in a fast-paced high-pressure environment and must possess strong interpersonal skills.
• Ability to work flexible schedules including overnights weekends and holidays as required.
• Proficiency in Microsoft Office applications including Excel Word and Outlook.
• Must be self-motivated and have excellent organizational skills.
• Ability to work independently while also fostering a collaborative team environment.
• Ability to lift and move objects and perform physical tasks as required.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.