Director of Retail Operations

Director of Retail Operations Who are we:SSA Group works with zoos aquariums museums and other cultural attractions on integrating dining retail admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability inclusivity and innovation SSA is transforming the cultural attraction was built by families for families with a familys sense of love anddedication. We dont just rely on the best practices in our industry we customize best practices for each partner to set the bar higher and higher always. We do all we can to further the mission of our partners because their guests and the communities they servedeserve RelationshipThe Director of Retail Operations reports directly to the General supervise direct all department managers so operational needs (financial staffing product merchandising client expectations etc.) are met on a daily designated management team or individuals in developing training standards for alcohol service customer service safety harassment with Buyer to track maintain and budget inventory and Cost of Goods (COG) as closely with General Manager regarding client relationship maintain professional communication and display support when necessary to all retail operations onsite responsible for coaching and documentation of management and knowledgeable of and manages in accordance with all applicable local state and federal a clean safe and organized work and demonstrate a complete understanding of company policies and payroll and controllable profit within established guidelines. Meet payroll budget percent expectations by being strategic with coverage on-call shifts etc; in management of Department precedent to achieve Sales Per Cap & Controllable controllable costs associated with the strategize with GM on revenue avenues areas of the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and with Department Managers on ensuring EXTRA Guest Service at all levels of support and assist in driving operational systems processes and policies in support of organizations mission business needs client & SSA the unit is compliant with company policies and standards; Ensure compliance with all health and safety regulations laws and appropriate level of operation on daily basis based on weather events client needs new and innovative operational items in all Worker Compensation an inclusive & supportive approach at the editorial role on all unit publications (newsletters calendars memos etc.)Ensures unit strives to be an example for Company & Client guidelines with regard to Sustainability/Conservation knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as SSA / Unit in driving community effort through hiring efforts engagement activities and focus on opportunities of giving other tasks as deemed RequirementsStrong interpersonal and communication skills including the ability to articulate to our client General Manager and HQ leadership skills with an understanding of the importance of team building/development while fostering problem solving/decision making skills that is combined with the ability to be financial management merchandising analytical planning and leadership the ability to remain flexible in a fast-paced knowledge and skill level for basic office ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operation which entails lifting and perform all functions as set forth to work varied hours/days including nights weekends and holidays as BelongingPromote an inclusive & supportive approach within the Brand team with networking continuing at all on removing barriers and empowering growth and opportunity for team members at all by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving ExperienceFive years of operations management with strong Retail education backgrounds be 18 or is by no means an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies changes in personnel workload rush jobs or technological developments)SSA Group LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds perspectives and skills. The more inclusive we are the better our work will be. Compensation and BenefitsFull-Time $75 monthly cell phone stipend Flex Time Off: no accruals; employees are encouraged to schedule time off as needed within business Dental Vision Life Insurance and other voluntary benefits for you and your family; employeepremiums applicable. Participation in a 401(k) program with a 15% company match (must be 21 years or older eligible after one year of employment with 1000 hours worked available to enroll during Open Enrollment Periods).Short-Term Disability and Long-Term Disability employer sponsored; scaled-salarypay followingsubmission and approval of leave Parental Leave: Birthing Parent Plan covers up to (6-8) weeks fully paid leave based on the birthing eventSSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons including Parental Bonding and your familys serious medical to 5 days Paid Bereavement Leave On-Demand Pay Program: Get access to a portion of earned wages before Plan & Employee Discounts where applicable Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates caps and usage rules vary by :Arizona California Chicago Pittsburgh Connecticut Illinois Massachusetts Michigan Minnesota Missouri New Mexico New York Rhode Island : Employeesaccrue1 hour of paid sick leave for every 30 hours worked up to48 hoursper year under the Healthy Families and Workplaces Act (HFWA).Maryland: Employeesaccrueat least1 hour of paid sick and safe leave for every 30 hours worked up to40 hours peryear as required under the Maryland Healthy Working Families : Employeesaccrue1 hour of paid sick leave for every40 hoursworkedin accordance withthe Seattle Paid Sick and Safe Holdings and its affiliated companies including SSA Group A&F SouvenirCinchioSolutions and Behavioral Essentials are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective California Residents: Bysubmittingyour job application you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice (Notice).San Francisco Residents:Pursuant tothe San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records. Please see the Fair Chance Ordinance - Know Your Rights documentfor more information. Bysubmittingyour job application you agree you have reviewed the Fair Chance Ordinance - Know Your Rights document.