Director of Resident Services

WellSpring A Life Plan Community Greensboro NC

Few careers offer the opportunity to make a meaningful difference in someones life every day. At WellSpring our residents are at the heart of everything we do. We are seeking a compassionate relationship-focused professional to serve as our Director of Resident Relations and help residents and families navigate lifes transitions while ensuring they feel supported heard and connected.

This role serves as a trusted advocate and resource for residents families and responsible parties helping coordinate services address concerns and enhance the overall resident experience throughout our community.

• Mission-driven organization with a strong reputation for excellence
• Opportunity to build meaningful relationships with residents and families
• Collaborative supportive leadership team
• Beautiful campus environment
• Competitive salary and comprehensive benefits package
• Opportunity to make a lasting impact on residents quality of life

The Director of Resident Relations serves as a primary liaison between residents families and WellSpring. This position supports residents through transitions assists with problem resolution coordinates resources and partners with multiple departments to ensure residents receive the support they need to thrive.

• Develop strong relationships with residents and families while serving as an advocate for resident needs
• Serve as a primary point of contact for resident concerns and facilitate resolutions
• Assist residents and families through life transitions including changes in health status level of care rehabilitation needs and move-outs
• Participate in resident assessments and care planning discussions
• Support new residents during move-in and adjustment to community life
• Collaborate with resident committees and serve as a liaison to the Resident Association
• Connect residents and families with appropriate community resources and support services
• Maintain documentation of resident interactions and follow-up activities
• Participate in resident orientation programs and Resident Care Committee meetings
• Support families during end-of-life transitions and coordinate memorial service communications
• Collaborate with internal departments and external providers to support residents social emotional spiritual and healthcare needs
• Assist with volunteer programs resident communications and special projects as needed

• Experience working with older adults or in a senior living environment required
• Bachelors or Masters degree in Social Work or a related field preferred or an equivalent combination of education and relevant experience
• Strong interpersonal communication and conflict-resolution skills
• Ability to maintain confidentiality and handle sensitive situations with professionalism and compassion
• Strong organizational and documentation skills
• Proficiency with electronic record systems and Microsoft Office applications
• Ability to work collaboratively across departments

• Ability to sit stand and move throughout a large campus environment
• Ability to meet with residents and families across multiple living areas
• Ability to lift and move items up to 25 pounds without assistance

This is a full-time exempt position. As a 24/7 senior living community occasional evening or weekend coverage may be required for resident events emergencies or special circumstances.

If you are passionate about helping older adults building meaningful relationships and serving as a trusted advocate during important life transitions we encourage you to apply today.