Director of Recreation
Punta Gorda, FL - USA
Job Summary
- Prepares and monitors annual budget revenue goals and expenses for the Recreation areas as well as generating various (weekly monthly etc.) business volume forecasts and planning accordingly.
- Reviews and analyzes various financial results/reports to monitor overall Recreation performance and take any corrective actions that may be needed.
- Orchestrates and directs contracts insurance and payment of outside vendors.
- Resolves customer service issues in a timely and effective manner.
- Develops internship programs to include but not limited to recruitment and training.
- Monitors all camps programs and special events and helps when necessary.
- Monitors facilities for continual quality assurance and attention to detail.
- Generates ideas to improve and expand current facilities and continually research opportunities to increase revenue.
- Implements policies and procedures for the Recreation department including compliance of all company standards relating to quality of products and services.
- Responsible for interviewing hiring training planning assigning and directing work evaluating performance rewarding and disciplining associates; addressing complaints and resolving problems.
- Manages department members that may include but is not limited to: Assistant Director of Recreation Tennis Professionals Lifeguards Pool Manager Recreation Attendants and Swim Instructors.
- Assures that effective orientation and training are given to each new associate. Develops ongoing training programs.
- Monitors business volume forecast and plans accordingly in areas of manpower productivity costs and other expenses.
- Responsible for implementing and maintaining excellent service to achieve guest satisfaction.
- Conducts staff meetings with subordinates.
- Regular and reliable attendance.
- Incorporates safe work practices in job performance.
- Associates degree (AA); or six months to one-year related experience and/or training; or equivalent combination of education and experience.
- Frequently sits uses hands stoops kneels crawls and crouches.
- Regularly stands walks reaches with arms and hands climbs balances talks and hears.
- Occasionally lifts up to 50 pounds.
- Occasionally works in wet or humid conditions (non-weather); in high precarious places; with fumes or airborne particles; toxic or caustic chemicals.
- Regularly works in outdoor weather conditions.
- Noise level is moderate.
- CPR and First Aid Certification
- Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers the manuals for the equipment the associates may use are in English).
- Knowledge of Microsoft Office applications.
This position includes eligibility for the following benefits subject to applicable plan terms:
- Healthcare Benefits Medical Dental and Vision coverage
- Retirement Benefits 401(k) with employer match (19 years of age and older)
- Time Off Paid time off (PTO) and leaves of absence in accordance with applicable law and eligibility criteria
Required Experience:
Director
About Company
Our goal is to create extraordinary guest and member experiences through personalized service, consistency, and uncompromising attention to detail. We want to exceed your expectations every time you're our guest. Check for available tee times, find a Troon-managed course in your area, ... View more