Director of Protective Operations

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

The Director of Protective Operations is responsible for leading enterprise physical security risk operations to protect teammates clients facilities and assets. This role integrates emergency preparedness event security intelligence investigations and the Security and Intelligence Operations Center (SIOC) into a unified operating model that enables proactive risk identification rapid response and informed decision-making. The Director ensures Truist meets its Duty of Care obligations while advancing a modern intelligence-driven security program including the automation and integration of case management workflows from initial intake through SIOC triage investigations and post-incident review.

ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Lead the Emergency Preparedness team to deliver the enterprise emergency preparedness program to include OSHA compliant (OSHA General Duty Clause Section5(a)(1) and OSHA 1910.38) emergency response plans the AED program teammate safety training site-level tabletop exercises and liaison with first responders.
2. Lead the Event Preparedness team to deliver enterprise coordination for significant teammate client and brand/marketing events to include planning for event security event emergency management and event communications plans.
3. Lead the Security and Intelligence Operations Center (SIOC) intelligence and triage functions to execute on an enterprise-wide physical security intelligence and response program to support life safety programs and to deliver Duty of Care obligations. The SIOC exercises the enterprise emergency communications plan.
4. Lead the Physical Security Investigations team to mitigate risk of all physical security risk types including workplace violence threats of self-harm intimate partner violence bank robbery and other persons and property crime types.
5. Lead cross functional teams of internal partners to detect assess investigate and respond to all-hazard threats. Manage business partnerships with cross-functional internal departments and external security resources. Build rapport within all levels of the corporation by establishing an environment of trust and mutual respect.
6. Mentor teammates to assist with achieving their career goals.
7. Author enterprise policy procedure guidelines and training.
8. Create and maintain quality assurance measures to ensure compliance with policy and procedure.
9. Develop and maintain the Protective Operations maturity and enhancement roadmap that will be used to communicate priorities engage stakeholders and guide activities that will evolve the capability and its functions.

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelors degree in Business Administration Risk Management Criminal Justice or equivalent education and related training or experience.
2. Ten or more years of experience in security operations security consulting emergency management law enforcement or comparable work experience.
3. Five or more years of experience in a management responsibility.
4. Five or more years experience in dignitary protection and/or major event planning.
5. Current professional certification such as ASIS Certified Protection Professional (CPP) ASIS Professional Certified Investigator (PCI) or ATAP Certified Threat Manager. Industry Certifications to include one or more of the following: ATAP Certified Threat Manager ASISProfessional Certified Investigator IAEM Certified Emergency Manager Center for Homeland Defense and Security Executive Leaders Program Center for Homeland Defense and Security Emergence Program UNC Gilling School - Certificate in Community Preparedness and Disaster Management.
6. Ability to manage a team including identifying and recruiting talent managing performance and making decisions about resource allocation.
7. Ability to lead/influence others to adopt a new perspective and handle interpersonal issues with tact and diplomacy.
8. Capable of adapting to change and making difficult decisions in a challenging environment.
9. Excellent verbal/written communication skills and ability to communicate complex information in a succinct manner.
10. Ability to travel when needed on short notice for up to a week.

Preferred Qualifications:
1. Advanced degree in Business Administration Risk Management or Criminal Justice from an accredited university.
2. Experience in the banking or financial services field.
3. Prior federal law enforcement experience in a protective role (e.g. United States Secret Service Federal Bureau of Investigation State Department Homeland Security)
4. Understanding of Duty of Care obligations per OSHA General Duty Clause Section5(a)(1).
5. Multiple security industry related certification (i.e. ASIS Certified Protection Professional or Physical Security Professional) or equivalent from a local state or federal law enforcement agency.

6. Experience designing or implementing end-to-end case management workflows including automation of intake triage investigation and post-incident review processes

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of Truist offering the offers medical dental vision life insurance disability accidental death and dismemberment tax-preferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. For more details on Truists generous benefit plans please visit our Benefits site. Depending on the position and division this job may also be eligible for Truists defined benefit pension plan restricted stock units and/or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any non-temporary position for which you apply based on full-time or part-time status position and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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