Director of Patient Services (DPS)

Patient Service Manager

Brooklyn NY
$120000 $130000

Position Overview

A growing home care agency is seeking a strong hands-on Patient Service Managerto oversee clinical operations compliance nursing oversight and patient care quality across the organization.

This is a high-impact role for someone who takes ownership operates proactively and can confidently manage the clinical department independently. The ideal candidate is organized accountable solutions-oriented and experienced in ensuring visits documentation audits and patient care are handled accurately efficiently and on time.

Qualifications

• Bachelors degree in Nursing Healthcare Administration or related field preferred
• Active RN license preferred
• Home care experience required
• Experience with audits compliance DOH surveys and regulatory standards
• Experience supervising nurses or clinical teams
• Strong knowledge of Medicaid Medicare and NY home care regulations
• Experience with HHAeXchange Sandata RN Pad or similar systems preferred
• Strong leadership communication organizational and problem-solving skills
• Bilingual Spanish preferred but not required

Responsibilities

• Oversee day-to-day clinical operations patient care plans assessments and service delivery
• Review and approve assessments Plans of Care MD Orders and clinical documentation
• Conduct home visits reassessments UAS assessments and event-based visits as needed
• Ensure compliance with NYSDOH Medicaid Medicare and home care regulations
• Prepare for DOH audits managed care audits inspections and surveys
• Monitor patient outcomes incidents complaints caregiver performance and service delays
• Lead Quality Improvement initiatives meetings and corrective action plans
• Maintain audit-ready compliance binders logs and documentation
• Supervise train coach and evaluate nurses and outsourced clinical vendors
• Ensure outsourced nursing visits and communication are handled properly and on time
• Work closely with HR Intake Coordination physicians and leadership teams
• Hire train write up and manage staff within the department
• Track KPIs and implement operational and clinical improvements
• Assist with staffing budgeting and strategic growth initiatives

Ideal Candidate

• Takes ownership and leads independently
• Comfortable making decisions and solving problems proactively
• Strong accountability and follow-through
• Team-oriented with a positive attitude and professionalism
• Flexible to occasionally visit patients in the field as needed
• Looking for long-term growth within a growing organization

Email resumes to

Required Experience:

Director