Director of Operations Warner Robins

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The Director of Operations oversees and manages the daily and strategic operations of multiple clinic sites departments or service lines within a physician group or hospital setting.

This role is accountable for achieving high-quality staff performance operational excellence and clinical outcomes across all areas of responsibility.

The Director directs financial and budget operations ensures regulatory compliance and develops and implements policies and procedures in accordance with applicable standards including The Joint Commission (TJC/JCAHO) and OSHA.

In collaboration with executives physicians department directors and cross-functional teams the Director drives performance improvement initiatives and influences relationships at all levels of the organization to deliver best-in-practice results.

The Director manages all aspects of workforce performance including staffing hiring employee development and accountability.

This role serves as a key strategic partner to senior leadership providing financial and operational analyses facilitating physician communication and ensuring alignment between organizational goals and day-to-day operations.

• Oversees and manages the daily and strategic operations across multiple clinic sites departments or service lines within a physician group or hospital setting.
• Develops and implements strategic goals and objectives to maintain high-quality patient care services.
• Accountable for quality and service outcomes to achieve high-quality staff operational and clinical/departmental performance.
• Collaborates with physicians executives unit/department directors and cross-functional leaders to achieve best-in-practice performance and business results.
• Uses reengineering and workflow analyses to develop techniques and practices that improve the provision of healthcare services.
• In conjunction with clinical leaders develops and implements state-of-the-art care management approaches including nursing triage urgent care case management and disease management strategies.
• Manages the provision of ancillary services (laboratory pharmacy radiology) provided in-house or by vendors.

• Directs revenue costs funding and budget operations for large and complex departments or service areas.
• Works with senior leadership to determine capital equipment medical supplies personnel and other fiscal requirements.
• Prepares budget recommendations; monitors and verifies expenditures to ensure departments operate within budget.
• Prepares financial and operational reports and analyses reflecting progress and trends; makes recommendations and provides conclusions.
• Maintains oversight of medical records processes and retrieval and analysis of medical information.

• Determines staffing needs across clinical clerical and administrative roles; interviews and hires qualified staff.
• Manages staff and employee performance providing ongoing feedback addressing problems and verifying competency.
• Orients and trains employees; identifies and supports opportunities for skills development.
• Determines disciplinary termination and salary actions in accordance with organizational policy.
• Develops and implements organizational policies and procedures related to human resources.

• Develops and implements policies and procedures in accordance with The Joint Commission (TJC/JCAHO) OSHA and other applicable regulatory agencies.
• Ensures compliance with billing and reimbursement guidelines medical records standards and human resource regulations.
• Monitors and responds to changes in regulatory requirements to maintain ongoing compliance across all departments or sites.
• Collaborates with clinical and non-clinical teams to integrate compliance requirements into daily operations.

• Manages and influences relationships with executive leaders physicians department directors and staff to drive best-in-practice outcomes.
• Facilitates communication with physicians and operational teams; provides updates on activities new policies and emerging opportunities.
• Collaborates with managed care revenue cycle patient access and patient care services departments as applicable.
• Participates in professional activities and organizations to maintain knowledge of current trends practices and developments.
• Works with leadership to formulate and pursue a plan for ongoing professional development.

• Additional Duties as Assigned.

• Travel between Emory operating units and affiliated sites.

• Hybrid employee - may split time between working remotely and working in the office.

• Bachelors Degree in business administration management health administration or related field required.

• Minimum of 5 years of management experience in a physician group practice multi-site group management or hospital/health system environment.

• Demonstrated experience managing complex multi-department or multi-site operations.
• Strong knowledge of applicable regulatory standards including TJC/JCAHO OSHA and relevant experience.

• Masters degree in business administration management health administration or related field.

• 6 years experience.

PHYSICAL REQUIREMENTS (Medium Max 25lbs): up to 25 lbs. 0-33% of the work day (occasionally) Lifting 25 lbs. max; Carrying of objects up to 25 lbs.; Occasional to frequent standing & walking Occasional sitting Close eye work (computers typing reading writing) Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environmental conditions may vary depending on the assigned work area and tasks. Environmental exposures include but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste chemicals/gases/fumes/vapors Communicable diseases Electrical shock Floor Surfaces Hot/Cold Temperatures Indoor/Outdoor conditions Latex Lighting Patient care/handling injuries Radiation Shift work Travel may be required. Use of personal protective equipment including respirators environmental conditions may vary depending on assigned work area and work tasks.

Emory is an equal opportunity employer and qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcares Human Resources at . Please note that one weeks advance notice is preferred.