Director of Operations

About Campus

Campus is on a mission to accelerate the talent of tomorrow and reimagine what college can (and should) be. The problem is clear: college costs have skyrocketed but outcomes havent. Traditional college hasnt kept up with the aspirations of todays studentsand they cant afford to wait.

At Campus weve built a two-year accredited college where students learn from top professors at universities like Princeton Stanford and Howard in live online classes. Our students graduate with in-demand business and AI skillsready to launch their careers or transfer to top four-year universities. Our unique approach is grounded in a pioneering technology platform and a heavily-researched student success model that offers students dedicated advisors and on-demand tutoring and coaching. We were also named one of Fast Companys Most Innovative Companies of 2024.

Were backed by an exceptional investor team that believes deeply in our vision for the future of education including General Catalyst Founders Fund Bloomberg Beta 8VC Rethink Education Sam Altman Jason Citron Shaquille ONeal and others.

The world has changed. Higher ed needs to catch up and were leading the way - come join us!

About the role

We are looking for a Director of Operations to support and scale critical operational the next year your primary focus will be Financial Aid and the operational processes that support the student financial experience ensuring the team has the right systems processes and reporting in place to run smoothly. Over time this role may expand to other operational areas as Campus grows.

Reporting to the COO youll work closely with Financial Aid leaders and cross-functional partners to optimize day-to-day operations solve bottlenecks and design scalable processes that improve both the student and staff experience.

This is not a keep the lights on role. Were looking for a builder someone who can dig into workflows spot inefficiencies and create technology-enabled solutions that raise the bar.

Youre excited about this opportunity because you will

• Partner with Financial Aid leaders and key stakeholders to keep critical student-facing operations running smoothly.

• Serve as a strategic advisor to the COO on operational risks opportunities and resource planning.

• Support critical processes such as aid applications disbursements billing refunds and payment plans ensuring accuracy timeliness and compliance.

• Improve workflows and design scalable processes that increase efficiency and quality.

• Create and maintain SOPs that keep cross-functional teams (Admissions Registrar Student Success Financial Aid Product etc.) aligned and consistent in how student-facing processes are executed.

• Partner with Product/Eng to roll out tech solutions that streamline operations and improve the student experience.

• Establish performance metrics and dashboards to monitor progress identify issues early and continuously improve service.

• Flex into new operational areas over time as Campus continues to scale.

Were excited about you because

• 8 years of progressive operations leadership experience with a track record of improving or building processes in complex organizations.

• Strong people management skills with the ability to coach mentor and inspire high-performing teams.

• Exceptional problem-solving and analytical skills with a bias toward action and measurable results.

• Experience implementing technology-driven process improvements.

• Strong project management skills with the ability to juggle multiple priorities in a fast-paced environment.

• Excellent communication and stakeholder management skills.

• Bachelors degree required; advanced degree a plus.

What youll get:

• A compensation package that includes a base salary $140000 - $170000 equity grant

  • Actual compensation within the pay range will be decided based on factors including but not limited to skills prior relevant experience and specific work location. For roles that are available to be filled remotely base salary will be localized.

• Medical Insurance free Dental and Vision Insurance

• 401(k) match

• Fertility benefits via Carrot

• Flexible Time Away paid holidays

• In-office lunches for our NY Office (did we mention were dog friendly )

• Flexible working hours & a hybrid work schedule (Mon & Fri remote; Tues-Thurs in-office)

• Social events - happy hours birthday celebrations holiday parties & more!

• Opportunity to make an impact youll be an integral player in bringing our vision to life

Where were located: Tribeca NY

At this time we are unable to provide visa sponsorship or immigration support for this position. Candidates must have current and ongoing authorization to work in the United States without the need for sponsorship now or in the future.

Required Experience:

Director