Director Of Operations

Our clientMira Womens Health is hiring for an experienced and people-focused Director of Operations to lead day-to-day practice operations strengthen workflows support staff development and ensure a high-quality experience for patients and team members alike. This position is located on-site in Jacksonville FL.

Job Summary:

The Director of Operations is a key leadership position responsible for overseeing the day-to-day operations of the practice ensuring the efficient management of all clinical and administrative functions. This role involves enforcing policies and procedures coordinating satellite office operations and supervising both professional and support staff tomaintainhigh standardsof patient care and service. Working closely with the Executive Team the Directoris responsible foroptimizingoperational effectiveness enhancingthe patientexperience and ensuring compliance with all applicable laws and regulations. This role is also accountable for budgetary oversight and promoting a positive work environment that fosters employee engagement and ideal candidate is a self-starter with strong organizational skills attention to detail and a commitment toMIRAscore value.

Duties/Responsibilities:

• Operational Management: Oversee and manage daily practice operations across all locations ensuring seamless patient flow office workflows staffing and resource allocation. Implement andmaintainefficient systems to support both clinical and administrative functions.

• Staff Supervision & Development: Supervise and manage both professional and support staff providing guidance and support to ensure exceptional performance. Mentor coach and develop staff to align with organizational goals and improve patient care. Ensure onboarding training and professional development for new employees followMIRAguidelines and industry best practices.

• Policy & Procedure Implementation: Ensure consistent implementation of corporate policies and procedures across all locations. Work closely with the Executive Team to review revise and improve policies and workflows to enhance operational efficiency andmaintainhigh standardsof care.

• Compliance & Risk Management: Ensure compliance with all regulatory requirements including HIPAA OSHA and other relevant laws. Lead the implementation of the corporate compliance plan reporting any suspected breaches or compliance issues to theappropriate internalparties. Promote patient safety through the creation and maintenance of a safe clinical environment in alignment with industry standardsand MIRApolicies.

• Financial Oversight & Budget Management: Provide oversight for all practice expenditures ensuring efficient use of resources while emphasizing cost containment without compromising the quality of patient care.

• Patient Experience & Customer Service:Maintaina relentless focus on the patient experience byimmediatelyaddressing customer service issues andidentifyingopportunities to improve office workflows. Analyze patient feedback review survey data and collaborate with providers and staff to develop strategies that enhance patient satisfaction and care delivery.

• Performance Monitoring & Continuous Improvement:Monitorkey performance indicators (KPIs) including staff productivity patient satisfaction and financial metrics in collaboration with the Executive Team. Use data to drive decision-makingidentifytrends and develop actionable strategies for continuous improvement.

• Communication & Collaboration: Serve as the primary liaison between the practice providers and staff ensuring open and effective communication. Participate in regular meetings with the Executive Team to report on operational progress challenges and opportunities for improvement. Communicate policy changes operational updates and strategic initiatives to physicians and staff.

• Team Leadership & Employee Morale: Foster a professional positive and healthy work environment by promoting open communication transparency and team collaboration. Ensure high employee morale through effective management and resolution of administrative issues. Encourage team cohesion and drive a culture of accountability trust and mutual respect.

• Strategic Planning & Process Optimization: Collaborate with the Executive Team toidentifycurrent trends and challenges within the practice and recommend changes to policies or workflows. Continuously assess and improve office workflows to streamline operations enhance patient care andoptimizeoperational efficiency.

• Health and Safety Standards: Promote adherence to health and safety standards ensuring the practice is compliant with infection control protocols certifications and regulatory guidelines. Take proactive measures to address any safety concerns and implement corrective actions as needed.

• Other duties or special projects as assigned.

Position Requirements:

• Bachelors degree in Healthcare Administration Business Administration ora relatedfield (Mastersdegree preferred).

• Minimum of 5-7 years of experience in healthcare operations with at least 3 years in a leadership or management role.

• Strong knowledge of healthcare regulations including HIPAA OSHA and other relevant laws.

• Proven experience in practice management staff supervision and process optimization.

• Exceptional leadership communication and interpersonal skills.

• Ability to analyze data and trends to inform decision-making and drive continuous improvement.

• Proficiencyin office management software Microsoft Office Suite and practice management systems.

• Strong problem-solving skills and the ability to handle complex operational challenges.

• Ability to handle sensitive and confidential patient informationdemonstrateempathy and provide excellent patient care.

• Experience in Women Health and Athena PM system

Physical Requirements:

• Remain in a stationary position forlong periodsof time.

• Ability tooperatea computer and other office equipment.

• Ability to position oneself to file documents and obtain supplies.

• Ability to converse with coworkers and patients.

• Occasional moving of files or supplies weighing up to 10 pounds.