Director of Operations

Location: Houston TX
Employment Type: Full-Time

At EPIC Health were on a mission to revolutionize healthcare delivery with relentless focus innovation and compassion. As the Director of Operations youll be a pivotal leader in driving efficiency enhancing patient care and fostering a culture of excellence across our healthcare network. If youre a strategic thinker with a proven track record of operational leadership we want you on our team.

• Develop and execute strategic plans to optimize operational efficiency quality of care and patient satisfaction.
• Collaborate with senior leadership to align operational goals with EPIC Healths mission and long-term vision.
• Drive growth initiatives and operational scalability across multiple healthcare locations.

• Oversee daily operations including staffing resource allocation and workflow optimization.
• Ensure compliance with healthcare regulations quality standards and best practices.
• Identify and implement process improvements to enhance service delivery and patient outcomes.
• Support clinic leaders and department managers in achieving operational and financial goals.

• Develop and manage budgets control expenses and maximize revenue streams.
• Identify opportunities for cost savings and revenue enhancement while maintaining quality standards.
• Monitor key performance indicators and operational metrics to ensure organizational success.

• Lead initiatives to monitor and improve the quality of healthcare services patient outcomes and patient satisfaction.
• Implement performance metrics and benchmarking to drive continuous improvement.
• Promote a culture of accountability excellence and patient-centered care.

• Recruit mentor and inspire a high-performing team fostering a culture of collaboration and growth.
• Provide leadership and guidance to staff promoting professional development and engagement.
• Build succession plans and leadership development strategies across the organization.

• Build strong relationships with physicians clinical staff administrators and external partners.
• Collaborate across departments to ensure alignment and operational success.
• Serve as a key liaison between executive leadership and frontline operations teams.

• Evaluate and implement technology solutions to streamline operations and enhance productivity.
• Stay informed on emerging trends and innovations in healthcare technology.
• Leverage data analytics and reporting tools to support operational decision-making.

• Identify and mitigate operational risks ensuring compliance with legal and regulatory standards.
• Develop and enforce policies and procedures to safeguard the organizations reputation and assets.

• Bachelors degree in Healthcare Administration Business Administration or a related field required; Masters degree preferred.
• Minimum of 57 years of progressive healthcare operations leadership experience.
• Experience overseeing multi-site healthcare operations ambulatory care primary care specialty care or value-based care programs preferred.
• Strong understanding of healthcare regulations compliance requirements and industry standards.
• Experience managing budgets operational performance and cross-functional teams.

• Strong analytical problem-solving and decision-making abilities.
• Exceptional communication negotiation and interpersonal skills.
• Proven success leading teams and managing complex projects in a healthcare environment.
• Proficiency in healthcare management software data analysis tools EHR systems and Microsoft Office Suite.
• Ability to thrive in a fast-paced growth-oriented healthcare organization.

• Certification in Healthcare Administration (e.g. Certified Healthcare Executive Certified Medical Practice Executive).
• Experience managing multi-location healthcare facilities or large-scale healthcare operations.
• Bilingual in Spanish or Mandarin is highly preferred to effectively support Houstons diverse patient population.
• Experience working with underserved multicultural and multilingual communities is strongly preferred.

When you join EPIC Health youre joining a mission-driven organization dedicated to improving healthcare access quality and outcomes for the communities we serve.

• Competitive Salary and Comprehensive Benefits Package
• Medical Dental Vision Disability and Life Insurance
• 401(k) Retirement Plan
• Paid Time Off and Paid Holidays
• Professional Development and Leadership Growth Opportunities
• Collaborative Culture Focused on Innovation and Excellence
• Opportunity to Make a Meaningful Impact on Patient Care

If youre a driven leader ready to shape the future of healthcare we want to hear from you.

Apply today to join EPIC Health and make a lasting impact in the communities we serve.

Background checks are required for this role.