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Director of Operations

Miller Creek Lawn & Landscape

Job Location:

Duluth, MN - USA

Monthly Salary: Not provided by the employer

Posted: 11 July 2026 (30+ days ago)

Application Deadline: 8 October 2026

Vacancies: 1 Vacancy

Job Summary

Benefits:

401(k)
401(k) matching
Bonus based on performance
Dental insurance
Health insurance

The Director of Operations is responsible for overseeing all operational divisions of Miller Creek including Maintenance Enhancements Design Build Snow Removal and Fleet. This role provides executive-level leadership to Operations Managers Fleet Managers Mechanics and Foremen ensuring operational excellence strong leadership development accountability and maximum company capacity.

The Director of Operations ensures all divisions are aligned with company standards safety requirements production goals profitability targets and growth objectives. This position is responsible for building and maintaining high-performing leadership teams driving internal advancement and ensuring the company consistently operates at its highest capacity.

This role is strategic performance-driven and people-focused.

Qualifications:

7 years of experience in landscape construction snow or related operational leadership
5 years of multi-division management experience
Proven experience leading leaders (managing managers)
Strong financial and operational acumen
Demonstrated ability to build systems improve processes and scale operations
Exceptional leadership communication and accountability skills
Strong understanding of fleet production scheduling labor efficiency and capacity planning
Experience hiring and developing management-level employees

Responsibilities include: (These duties are not limited to the below and may include any area where Miller Creek needs leadership and support.)

Executive Operational Leadership

Oversee all Operations Managers and Fleet Managers.
Ensure all divisions are operating efficiently profitably and in alignment with company goals.
Establish and enforce operational standards across all departments.
Maintain visibility across field operations fleet scheduling and performance metrics.
Identify bottlenecks and implement systems to improve workflow and efficiency.
Ensure the company is operating at its highest production capacity year-round.
Ensure alignment between Sales Design Estimating and Production teams.

Leadership Development & Accountability
Conduct monthly 1-on-1 meetings with:

Operations Managers
Fleet Manager
All Foremen
Ensure Operations Managers conduct monthly 1-on-1 meetings with their direct crew members.
Monitor & establish clear performance metrics and accountability standards for managers and foremen.
Ensure clarity on leadership pipelines within each division.
Maintain minimum internal advancement rates.
Identify high-potential employees and create development plans.
Hold leadership & operations team members accountable to safety culture productivity and profitability standards.

Hiring Onboarding & Workforce Management

Hire onboard train and terminate:
- Operations Managers
- Fleet Manager
- Mechanics - Not responsible for training
- Foremen - Not responsible for training
Work closely with HR & operations/fleet managers to forecast staffing needs based on workload and seasonal demands.
Ensure proper onboarding systems are followed for all hires.
Maintain quarterly performance review processes for leadership roles.
Make termination decisions when performance or culture standards are not met.

Capacity Planning & Operational Efficiency

Analyze workload forecasts backlog labor availability and fleet readiness.
Ensure divisions are properly staffed and equipped to meet seasonal demands.
Monitor production rates and labor efficiency.
Reduce downtime through proactive planning.
Work closely with Fleet Manager to ensure equipment supports operational capacity.
Implement systems that increase productivity without sacrificing quality.

Financial Oversight & Profitability

Oversee divisional labor budgets equipment budgets and operational expenses.
Monitor labor efficiency overtime trends and margin performance.
Work with Operations Managers to improve cost control.
Identify opportunities for improved utilization of equipment and labor.

Quality Safety & Compliance

Ensure all divisions operate within company safety standards and DOT/OSHA compliance.
Support consistent quality control processes across departments.
Conduct periodic field audits and leadership ride-alongs.
Maintain accountability for safety culture and operational professionalism.

Cross-Department Alignment

Align Maintenance Enhancements Design Build Snow and Fleet operations.
Improve communication between divisions.
Ensure seamless transition between sales operations and fleet.
Support company-wide strategic initiatives.

Job Type:

Full-time 40 hour/week

Salary:

$85000/yr

Incentives:

Eligible for incentives outside of salary totaling up to 10% of the base salary. Metrics will be based on:
- 25% payout once 50% gross margin is achieved
- 25% payout once 80% capacity is achieved
- 25% payout once <8% turnover is achieved
- 25% payout once 90% billable field hours from total working hours is achieved

Benefits:

Health & Dental Insurance ( Must qualify under full time status)
Referral program- $500 Bonus $1 over ride for 12 months.
OT Pay: 1 & ½ time pay after 40 hours/week
Paid Training
Minnesota Sick & Safe time: 1hr for every 30 hours worked.
401k/Company Matching: Make direct paycheck contributions to a Retirement account. Receive Employer matches up to 4%.
Safety Boot Reimbursement
2 weeks of vacation

Schedule:

Monday to Friday

License/Certification:

Drivers License (Required)
MN DOT Medical Card (Required after hired)

Compensation: $85000.00 per year

Miller Creek Lawn & Landscapes goal is to provide our clients with only the highest quality of workmanship through innovative techniques quality communication and efficiency on every one of our projects. We ensure this through positive client relationships by taking pride in our workmanship and through positive interior relationships and solutions that matter. By ensuring these core values are met on every one of our job sites we recognize our vision in leading the green industry for years to come.

Required Experience:

Director

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