Director, Lifecycle Marketing Operations

Chime is hiring a Director of Lifecycle Marketing Operations to build and run the operational engine behind everything we send to members: campaign execution channel health and deliverability the automation and platform layer and the governance that keeps it all safe and high quality at scale. Most of that work is manual today. Your mandate is to make it faster higher quality and increasingly automated with an agent-supported operation as the destination.

Youll lead a growing execution team through an execution lead and a set of channel and platform specialists and partner closely with MarTech Growth Engineering and the lifecycle strategy leads to turn strategy into live high-quality messaging. This is a leadership role with real technical depth: you set the operational strategy and prioritize the work and you go deep into the detail when it counts.

The base salary offered for this role and level of experience will begin at $211000 and up to $275000. Full-time employees are also eligible for a bonus competitive equity package and benefits. The actual base salary offered may be higher depending on your location skills qualifications and experience.

• Own the Messaging Operations engine and set its operational strategy across campaign execution channel health deliverability automation and the platform layer and own the metrics that say whether its working: throughput quality speed to launch deliverability and channel health.
• Own the operational process end to end from intake to launch: build QA deployment and the standards that keep quality and speed high as volume grows.
• Drive the automation and AI-agent roadmap taking the team from manual execution to supervising and governing automated workflows and fold what you learn from experimentation into the wider Lifecycle roadmap.
• Own governance for everything that ships: channel standards deliverability and compliance and the QA model for automated and agent-driven sending in a regulated environment where safe sending is non-negotiable.
• Own channel excellence across email push in-app and SMS health analytics opt-in/opt-out and deliverability. Set the benchmarks the operation runs on connect them to the business metrics leaders care about and scout and pilot new channels before we need them.
• Build and lead a growing increasingly technical team through an execution lead plus channel and platform specialists: set the structure proactively source talent for your team and across Chime set clear expectations and give the team the context and room to own outcomes.
• Act as Lifecycles primary stakeholder to MarTech on how we use the platform and what gets built on top of it partner with Growth Engineering on the build and work with the lifecycle strategy leads to turn their plans into live messaging.

• 8 years in marketing or CRM operations lifecycle execution or martech including 3 years leading teams with experience developing leads or managers not only individual contributors.
• Deep expertise with engagement and CRM platforms (Braze or similar): campaign operations journey architecture automation and the technical layer underneath.
• A strong track record in governance: setting and enforcing channel deliverability and compliance standards and building the QA that keeps a high-volume operation safe.
• A real track record of building toward automation. Youve scaled manual processes and have a clear point of view on where AI and agents fit in marketing operations.
• Deep channel health and deliverability expertise at scale: sender reputation inbox placement fatigue management and opt-in/opt-out hygiene.
• Strong operational and analytical judgment. You run on metrics can tell at a glance whether the engine is healthy and balance speed against safe compliant sending in a regulated environment.
• The influence to align peer Directors and VPs across Marketing Engineering and Product on shared standards and the range to lead at altitude on strategy and transformation while translating the technical detail into a story each audience can act on.

• Experience standing up or scaling an automation or agent layer in a marketing or CRM context.
• Fintech or regulated-industry experience and the compliance instincts that come with it.
• Experience in a business where owned-channel volume is measured in millions of sends per week.

#LI-Onsite #LI-AM1

At Chime we believe that everyone can achieve financial progress. We created Chimea financial technology company not a bank*on the premise that core banking services should be helpful easy and free. Through our user-friendly tools and intuitive platforms we empower our members to take control of their finances and work towards their goals. Whether its starting a savings account purchasing a first car or home launching a business or pursuing higher education were proud to have helped millions unlock their financial potential.

Were a team of problem solvers dreamers and builders with one shared obsession: our members. From day one Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owners mindset to our work refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams our company and our members.

We believe in being bold dreaming big and taking risks while also working together embracing our diverse perspectives and giving each other honest feedback. Our culture remains deeply entrepreneurial encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.

We know that to achieve our mission we must earn and keep peoples trustso we hold ourselves to the highest standards of integrity in everything we do. These arent just words on a wallour values are embedded in every aspect of our business serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we dontwho will

*Chime is a financial technology company not a bank. Banking services provided by The Bancorp Bank N.A. or Stride Bank N.A. Members FDIC.

• Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices plus team and company-wide events depending on location. Whether youre coming in regularly or are part of our fully remote program youll stay engaged with your work and teammates.
• Benefits that support your work and life including backup child elder and pet care and subsidized commuter benefits for eligible employees.
• Comprehensive health financial and wellbeing benefits designed to support you at every stage of life.
• Generous vacation policy and company-wide paid days off
• 1% of your time off to support local community organizations of your choice
• Annual wellness stipend to use towards eligible wellness related expenses
• Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• Access to family planning reimbursement
• A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work cant be done without a diverse team and inclusive environment. Thats why we specifically look for individuals of varying strengths skills backgrounds and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race color ancestry religion sex national origin sexual orientation gender identity age marital or family status disability genetic information veteran status or any other legally protected basis under provincial federal state and local laws regulations or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws including the San Francisco Fair Chance Ordinance Cook County Ordinance NYC Fair Chance Act and the LA City Fair Chance Ordinance and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process please contact: .

To learn more about how Chime collects and uses your personal information during the application process please see theChime Applicant Privacy Notice.