Director of Learning & Development

We are seeking aDirector of Learning & Developmentto join our team in a highly visible strategic role that will be responsible for the design implementation and delivery of enterprise-wide learning initiatives that support both property level operations and corporate functions across Marcus Hotels & Resorts and Marcus Corporation. Reporting to the Vice President of Human Resources this leader will partner closely with corporate divisional and property leadership serving as a trusted advisor to leaders ensuring all learning strategies are aligned with operational priorities and broader business goals. This role requires a significant amount of travel and the ideal candidate is based in the Milwaukee/Wisconsin area.

Success in this role will be defined by the ability to develop and elevate talent at every level of the organization while aligning L&D programs with our mission and culture toServe People Create Memories and Deliver Exceptional Experiences.

Headquartered in MilwaukeeMarcus Hotels & Resortsbrings over 60 years of operational excellence and a deep commitment to providing exceptional service. Our growing portfolio of 17 hotels and resorts across the U.S. reflect a unique sense of place character and style. As People Pleasing People we are dedicated to creating extraordinary experiences for both our guests and our associates.Marcus Corporationis a recognized leader in the lodging and entertainment industries with substantial company-owned real estate assets across 19 states and a proven track record of success spanning more than 90 years.

What you will be doing:

• Define and lead a multi-year enterprise-wide L&D strategy supporting hotel property operations (departmental experience service leadership etc.) and corporate functions (finance legal HR sales marketing compliance etc.) across Marcus Hotels & Resorts and Marcus Corporation.
• Partner with senior leaders to identify capability gaps workforce priorities and strategic talent needs aligning L&D with enterprise talent culture and performance initiatives.
• Foster a culture of continuous learning service excellence and hospitality-driven leadership serving as a champion of talent development and guest experience.
• Build differentiated learning pathways for frontline operational and corporate employees while strengthening leadership pipelines succession planning and internal mobility.
• Champion a unified culture grounded in Marcus values while respecting business unit and brand differences and identities.
• Design and deliver an innovative portfolio of learning solutions (leadership development service training digital learning coaching experiential programs etc.) to optimize leadership capability operational consistency and guest satisfaction.
• Lead development of an enterprise learning portfolio including leadership/management development service excellence operational training corporate skill-building and digital/on-demand learning.
• Oversee training delivery across in-person virtual and e-learning platforms ensuring scalability consistency brand alignment and measurable business impact.
• Manage L&D budgeting governance and resource allocation including enterprise Learning Management System (LMS) strategy administration optimization segmentation reporting and user experience across business units.
• Evaluate and implement learning technologies and tools to improve accessibility engagement and measurement; continuously assess program effectiveness using data and insights.
• Provide leadership with regular reporting on capability development leadership pipeline health and readiness for growth while acting as a trusted advisor and driving cross-functional L&D integration across operations and corporate teams.
• Other duties as assigned.

What we are looking for:

• 6-8 years of related progressive Learning and Development experience
• Background in hospitality restaurant retail or similar multi-unit environments highly preferred
• Strong knowledge of adult learning principles diverse training methodologies instructional design corporate training and curriculum development
• Excellent facilitation skills (in-person virtual and e-learning/LMS-based delivery)
• Experience administering a LMS; Schoox experience a plus
• Skilled in instructional design including converting content to digital/e-learning formats
• Strong interpersonal communication and business writing skills (reports manuals training materials etc.)
• Strategic thinker and advisor with ability to assess needs solve problems and recommend solutions
• Highly organized self-starter with attention to detail; able to multitask in fast-paced environments
• Proficient with learning technologies and business tools (LMS HCMS Microsoft Office etc.)
• Ability to design engaging visually effective training and presentation materials
• Willingness to travel 4060% (air car train)

Whats in it for you

• Eligible for annual bonus and leadership perks
• Discounts at Marcus Hotels & Resorts properties for hotel rooms and restaurants - not to mention great deals on golf ski and spa
• Marcus Movie Theatres discounts
• Brand new modern office space
• Generous paid time off
• Medical dental vision company-paid life insurance employee assistance program offered after one month of employment
• 401k with employer bi-weekly match
• And more!

Salary Estimate: $155000 - $170000

About Us:

Note: This document describes the general nature and level of work required. It is not intended to be an all-encompassing list of responsibilities duties and skills.

Marcus Hotels & Resorts and Marcus Corporation are Equal Opportunity Employers.