Director of IT

About Blitt and Gaines P.C.

Blitt and Gaines P.C. is a leading debt collection law firm with over 30 years of experience representing most of the nations largest financial institutions. With nine offices across Arizona Arkansas Illinois Indiana Iowa Kansas Missouri Tennessee and Wisconsin our attorneys and support teams deliver high-quality compliant and ethical legal services.

At the heart of our firm are peopleour clients our employees and the partnerships we build. Guided by our philosophyCollect Compliantly. Litigate Ethically. Lead Effectively. Exceed Expectations. Expect Excellencewe uphold integrity respect and fairness in every interaction.

Job Summary:

The Director of Information Technology leads the firms IT strategy infrastructure and operations across all offices. This role is responsible for ensuring secure reliable and scalable technology systems that support a multi-state law firm handling sensitive financial and client data. The Director will oversee IT operations cybersecurity systems administration and vendor management while aligning technology initiatives with business goals and regulatory requirements.

Supervisory Responsibilities:

Leads and develops the IT team including infrastructure support and security functions

Provides clear direction prioritization and accountability across all IT initiatives

Partners with firm leadership to support operational and strategic goals

Primary Responsibilities and Duties:

Oversees all IT operations across 9 offices ensuring system uptime performance and reliability

Develops and executes the firms IT strategy roadmap and infrastructure planning

Ensures the security of all firm systems networks and data including sensitive financial and client information

Establishes and enforces cybersecurity protocols access controls and data protection standards

Manages network infrastructure servers cloud environments telephony and endpoint systems

Oversees IT support functions ensuring timely resolution of tickets and high service levels across all offices

Partners with HR and Compliance to ensure proper onboarding/offboarding access controls and system permissions

Leads risk management efforts including vulnerability assessments incident response and disaster recovery planning

Ensures compliance with all applicable legal regulatory and client security requirements (including data privacy standards)

Manages third-party vendors contracts and technology partners

Oversees system implementations upgrades and integrations across platforms (HRIS telephony case management etc.)

Develops and maintains IT policies procedures and documentation

Monitors and manages IT budgets forecasting and cost optimization

Provides reporting and insights to leadership on system performance risks and initiatives

Qualifications:

Bachelors degree in Information Technology Computer Science or related field (or equivalent experience)

10 years of progressive IT experience including leadership responsibility

Experience in a regulated environment (legal financial services healthcare etc.) strongly preferred.

Experience supporting multi-location environments

Strong understanding of cybersecurity best practices and data protection standards

Experience with cloud environments network infrastructure and enterprise systems

Success Measures:

System uptime and reliability across all offices

Timely resolution of IT issues and overall service satisfaction

Security posture including incident prevention and response effectiveness

Compliance with client regulatory and internal security requirements

Successful execution of IT projects and system implementations

Data integrity access control accuracy and audit readiness

Budget management and cost efficiency

Strength and development of IT team