Director of Investment Operations, Personalized Indexing

Role Overview

TheDirectorof Investment Operationsleads theexecution and ongoing evolutionof the operationssupportingthedirect indexing platform ensuring scalableaccurate and tax-efficient execution of personalized separately managed accounts (SMAs). This role partners closely with portfolio management technologydev/engineeringclient teams and riskto deliveroperational excellence across a highly customized tax-managed investment offering.This role reportsintothe Head of Platform Operations.

Direct indexing platforms require precision data integrity and tax-aware execution at scale combining portfolio customization tax-loss harvesting and high-volume account management.

This rolejoinsatan important timeas we continue to grow and invest in our operations technology and team.Werelooking for a leader who can set direction but also stay close tothe workand drive execution.

Experienceleadingoperationalchangeespecially in outsourced middle- and back-office environmentsis important. This person should be able to take high-level priorities and turn them into practical day-to-day actions across a growing and complex platform.

Key Responsibilities

InvestmentOperations Leadership

• Leadtheday-to-dayexecution acrossinvestmentoperationslifecyclemiddle & back-office functions(account onboarding portfolio implementation reconciliation reportingcontracting billingproxy votingcustody/3rdparty management).

• Maintaina scalable operating model supporting high-volume highly customized SMA portfolios

• Managethird-party portfolio accounting system.

• Ensureoperationalprocessessupport ongoingtax management (tax-loss harvesting tax transitions and capital gains management) and portfoliocustomization (ESG screens restrictions factor tilts client-specific constraints)

• Maintain close partnership with development/engineering teams to ensure seamless integration across portfolio management systems trading platforms and client reporting tools

• Oversee data flows acrossbenchmark securitymaster client restrictions and tax-lot systems

Team Management & Development

• Lead and develop a team of 10 crew members with a focus on execution quality and continuous improvement

• Establish clear performance expectations aligned to accuracy timeliness and client outcomes

• Promotea culture of accountability continuous improvement and operational excellence

Operational Risk& Process Improvement

• Work with embedded 1stline risk partner toidentifyoperational risks and implement effective controlsto manage

• Driveprocess standardization andautomation to scale operations streamline workflows and improve efficiency

• Support development of key performance metrics and operational reporting

Vendor & Service ProviderCoordination

• Managerelationships with third-partyvendors

• Establish service-level agreements andmonitorperformance against operational KPIs

• Resolve escalations and ensure continuity of service

Client Experience & Delivery

• Enablea seamlessonboarding and servicing experience for SMA clients

• Support high-touch client experience throughaccuratereporting and operational transparency

• Partner with client teams to support complex portfolios (e.g. concentrated stock transitions tax-sensitive mandates)

• RepresentOperations as subject matter expert in a client facingcapacity including support for conversations with prospectiveclientscustodian SMA sponsorplatforms and other 3rdparty partners.

Key Qualifications

• 10years in investment operations

• Deep understanding of direct indexingequitySMAs and tax-managed investing including direct experience with one or multiple middle and back-office outsourcing platforms used by SMA managers (i.e. Vestmark AdventBNYArcher SEI)

• Strong knowledge of trade lifecycle portfolio accounting and data management

• Proven leadership experience managing high-performing operations teams

• Strong partnership skills across front office technology and risk

• Undergraduate degree

What Makes This Different (Direct Indexing Context)

Compared to traditional asset management operations this role requires:

• Mass customization at scale (each portfolio is unique)

• Continuous tax optimization execution not periodic

• High data complexity (tax lots restrictions personalization inputs)

• Tight integration with technology platforms to enable automation

• Client-level precision vs. fund-level processing